Shauntal Glenn
Fort Worth,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Guinco Service
Fort Worth, TX
06.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Appliance Technician
Guinco Service
Fort Worth, TX
02.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Assisted in troubleshooting, repairing and maintaining complex electronic systems and equipment.
- Documented parts used during repairs as well as any additional services provided to customers.
- Maintained an inventory of spare parts needed for repairs or replacements.
Cafe Associate
Sam's Club
Fort Worth, TX
01.2012 - 06.2019
- Accepted payment from customers and made change as necessary
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Stocked and rotated products, stocked supplies, and paper goods in a timely basis Used all food handling standards Ensured first-in-first-out system with all ingredients labeled and stored properly
Membership Service Associate
Sam's Club
Fort Worth, TX
07.2009 - 01.2012
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Assisted customers with store and product complaints
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
Fort Worth, TX, USA - High School Diploma
Southwest High School
Skills
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Fast learner
- Dependability
- Inventory control familiarity
- Appointment Scheduling
- Complaint Resolution
- Product Knowledge
- Inbound and Outbound Calling
- Adaptive Team Player
- Route Management
Timeline
Appliance Technician
Guinco Service
02.2022 - 06.2023
Customer Service Representative
Guinco Service
06.2019 - Current
Cafe Associate
Sam's Club
01.2012 - 06.2019
Membership Service Associate
Sam's Club
07.2009 - 01.2012
Fort Worth, TX, USA - High School Diploma
Southwest High School
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