Shauntay Bradley
Louisville,KY
Summary
Dynamic retail professional with proven expertise in team leadership and customer service at Five Below. Successfully enhanced sales through strategic merchandising and fostered a positive work environment by developing staff. Skilled in money handling and problem-solving, I consistently achieved operational excellence and improved employee engagement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Five Below
Louisville, KY
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
Baskin Robins
Louisville Ky
01.2018 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Set up all drawers for opening shifts
- Morning paperwork
- Closed store down count Money
- Store closing Paperwork
- Monitored and received ice cream delivery
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Workload management
- Retail operations
- Team building
- Operations management
- Recruiting and interviewing
- Orientation and training
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Hiring and training
- Active listening
- Multitasking
- Organizational skills
- Multitasking Abilities
- Employee engagement
- Employee supervision
Timeline
Assistant Manager
Five Below
06.2021 - Current
Store Manager
Baskin Robins
01.2018 - 04.2020