Shaunte Harvey
Teec Nos Pos,AZ
Summary
Organized and detail-oriented professional with a strong background in customer service and cash handling. Proven ability to manage multiple tasks and responsibilities efficiently. Excellent communication skills. Focuses on team collaboration and adaptability, bringing reliability and flexibility to changing needs. Key skills include cash reconciliation, security protocols, and teamwork.
Overview
5
5
years of professional experience
Work History
Vault Cashier
Northern Edge Navajo Casino
07.2024 - Current
- Balanced cash drawers regularly, ensuring accuracy at the end of each shift.
- Maintained a secure environment by following established protocols for cash handling.
- Counted and reconciled vault funds, ensuring accurate reporting throughout shifts.
- Managed money, ticket, and chip exchanges to facilitate smooth transactions.
- Documented all financial exchanges clearly to support auditing and regulatory requirements.
- Streamlined transaction processes through effective collaboration with team members during busy periods.
- Enhanced security measures by consistently monitoring access to cash handling areas.
- Minimized discrepancies in daily cash reconciliation by consistently following established protocols.
- Played a key role in maintaining inventory control over cash holdings within the vault area.
- Assisted in training new hires on proper procedures, leading to increased retention rates among staff members.
- Provided excellent customer service through clear communication skills when addressing client inquiries or concerns.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed regular kiosk fills and cassette replenishment to support uninterrupted customer access to services.
- Oversaw preparation and execution of bank deposits, verifying transaction details for accuracy.
- Oversaw bank issuance and conducted thorough verification of incoming banks to uphold compliance standards.
- Tracked current promotions to enhance marketing strategies and customer engagement.
- Maintained accurate records of incoming paperwork using Excel to streamline audit processes.
Cage Cashier
Ute Mountain Casino Hotel
06.2021 - 07.2022
- Greeted customers and answered questions.
- Processed and issued money orders.
- Counted and reconciled assigned funds and made exchange of funds.
- Maintained and balanced assigned funds and made exchange of funds.
- Assisted customers with inquiries about hotel amenities and services available.
- Processed credit card payments and ensured secure handling of sensitive information.
- Maintained cleanliness of cashier area and organized supplies for efficient operations.
- Collaborated with team members to streamline checkout process during peak hours.
- Trained new staff on cash handling procedures and customer service expectations.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash transactions accurately using point-of-sale system and provided receipts.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within the casino.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Calculated and verified value of players' winnings or losses.
Sales Associate
Big R
05.2021 - 06.2021
- Greeted customers warmly and addressed inquiries about product availability and features.
- Maintained organized merchandise displays to enhance customer shopping experience and accessibility.
- Assisted customers in selecting appropriate items based on their specific needs.
- Educated customers on store promotions to encourage additional purchases and engagement.
- Collaborated with team members to optimize checkout processes during busy hours.
- Resolved customer concerns swiftly, contributing to a positive shopping atmosphere.
- Monitored stock levels regularly, facilitating timely replenishment of popular products.
- Fostered relationships with returning customers, enhancing loyalty and repeat business opportunities.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Education
No Degree - Nursing
San Juan College
Farmington, NM05.2022
High School Diploma -
Red Mesa High School
Teec Nos Pos, AZ05.2015
Skills
- Customer Service
- Cash Handling
- Problem Solving
- Communication
- Teamwork
- Organizational Skills
- Detail Oriented
- Time Management
- Financial recordkeeping
- Deposit and withdrawal management
- Math skills
- Balance verification
- Vault trainer
- Honest and dependable
- Reliable and responsible
- Multitasking
LANGUAGES
English
Native or Bilingual
Navajo
Professional Working
Timeline
Vault Cashier
Northern Edge Navajo Casino
07.2024 - Current
Cage Cashier
Ute Mountain Casino Hotel
06.2021 - 07.2022
Sales Associate
Big R
05.2021 - 06.2021
No Degree - Nursing
San Juan College
High School Diploma -
Red Mesa High School