Shaunte Rios
Federal Way,WA
Summary
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Overview
9
9
years of professional experience
Work History
Inbound Customer Service Representative
Northwest Accessories Distributors
Sumner, WA
04.2022 - Current
- Technical Knowledge: Understanding GM vehicles, their features, and technical specifications is crucial for providing accurate information and troubleshooting.
- Communication Skills: Clear and effective communication is essential for addressing customer inquiries, explaining solutions, and documenting issues.
- Attention to Detail: Accurately recording customer information, documenting issues, and following up on resolutions require attention to detail.
- Conflict Resolution: Handling conflicts or disagreements with customers professionally and diplomatically is crucial for maintaining positive relationships
- Continuous Learning: Staying updated on GM products, policies, and industry trends helps provide accurate information and improve service delivery
Family Home Childcare Provider
DCYF
Olympia, WA
01.2019 - 12.2021
- Created schedules, organization and implementation of activities for child care facility
- Organization: Managing daily routines, schedules, and activities effectively to ensure children's needs are met
- Researched early development needs of children
- Demonstrated knowledge of early childhood theories and practices
- Guided children in a positive manner
- Educational Support: Assisting with early childhood education activities, including reading, arts and crafts, and educational games that promote cognitive and social development.
- Able to maintain confidential information.
- Documented all child care days with the use of computer systems
- Organized and processed per family billing.
- Documented independently all day care financials.
Senior Guest Service Agent/Front Desk Agent
PetSmart Charities
Bellevue, WA
12.2015 - 06.2018
- Greeted guest with checked in and out their pets to the Hotel
- Computer Skills: Experience with point-of-sale systems, reservation software, and basic office software (e.g., Microsoft Office), kept hundreds of up-to-date and accurate files including medical on all pets at the facility
- Attention to Detail: Accurate handling of payments, invoices, and maintaining guest records.
- Adaptability: Able to adapt to changing circumstances and guest needs, maintaining professionalism and efficiency.
- Used problem-solving to solve tense situations
- Multi-tasking: Capable of managing multiple responsibilities simultaneously in a fast-paced environment.
Education
Associate of Arts - General Studies
Highline College
Seattle, WA06-2006
Skills
- Complaint resolution
- Documentation And Reporting
- Product Knowledge
- Problem-solving skills
- Customer Support
- Interpersonal Skills
- Data Entry
- Issue Research
Timeline
Inbound Customer Service Representative
Northwest Accessories Distributors
04.2022 - Current
Family Home Childcare Provider
DCYF
01.2019 - 12.2021
Senior Guest Service Agent/Front Desk Agent
PetSmart Charities
12.2015 - 06.2018
Associate of Arts - General Studies
Highline College
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