Shauntee Alston
Durham,NC
Summary
Results-driven with a strong focus on customer service and inventory management. Proven track record of resolving problems and ensuring smooth operations.
Overview
12
12
years of professional experience
Work History
Store Manager
Family Dollar
Durham, NC
03.2024 - 12.2025
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff to improve customer service interactions and satisfaction.
- Implemented inventory management procedures to maintain stock levels.
- Oversaw cash handling processes and maintained financial accuracy.
- Coordinated with vendors to ensure timely delivery of merchandise and maintain stock availability.
- Resolved customer issues by actively listening and implementing effective solutions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
Quality Specialist
Bridgestone Tires
Oxford, North Carolina
12.2019 - 12.2022
- Performed routine inspections to detect defects in finished products, enhancing overall quality assurance.
- Monitored adherence to quality standards in tire manufacturing processes, contributing to regulatory compliance.
- Developed and maintained quality documentation and reports for audits.
- Monitored testing procedures for raw materials and finished goods.
- Implemented corrective actions to improve product quality and consistency.
- Assisted in root cause analysis to prevent recurring defects in products.
- Provided technical support to other departments on quality-related matters.
- Recorded daily inspection results, promptly reporting discrepancies to facilitate immediate corrective actions.
- Reviewed drawings, blueprints, and product specifications prior to production runs.
Inventory Specialist
Foodlion Distribution Center
Durham, North Carolina
04.2016 - 12.2019
- Utilized inventory management software to accurately track stock movements and updates.
- Conducted regular cycle counts to maintain accuracy in inventory records.
- Collaborated with team members to enhance efficiency of receiving and storage processes.
- Monitored expiration dates to prevent spoilage and ensure freshness of products.
- Communicated with suppliers regarding order discrepancies and product quality issues.
- Prepared documentation and verified inventory counts to support audit compliance.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Maintained accurate and up-to-date inventory records.
Quality Control Inspector
Cormetech Inc
Durham, North Carolina
11.2013 - 03.2017
- Conducted inspections of manufactured products for quality compliance.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Analyzed product samples using testing equipment for defects.
- Reviewed specifications and standards to ensure adherence during production.
- Collaborated with production teams to identify and resolve quality issues, enhancing product compliance.
- Documented inspection results in quality management system.
- Documented inspection results through reports and logs, summarizing data for quality database to track compliance.
- Communicated inspection progress and quality objectives to management, ensuring alignment on quality standards.
- Consulted with engineers to resolve quality, production, and efficiency problems.
Education
High School Diploma -
E.E. Smith
Fayetteville, NC06-2002
Skills
- Inventory management
- Warehouse operations
- Process improvement
- Quality inspection
- Safety compliance
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Teamwork and collaboration
- Conflict resolution
Timeline
Store Manager
Family Dollar
03.2024 - 12.2025
Quality Specialist
Bridgestone Tires
12.2019 - 12.2022
Inventory Specialist
Foodlion Distribution Center
04.2016 - 12.2019
Quality Control Inspector
Cormetech Inc
11.2013 - 03.2017
High School Diploma -
E.E. Smith