Shauntina McLaurin
Financial Services and Investigator
Maricopa,AZ
Summary
APS Investigator with experience in DDD investigations at Arizona Department of Economic Security. Proficient in auditing, risk mitigation, financial services, behavioral health, and effective collaboration. Recognized for expertise in trauma-informed care, crisis intervention, and achieving successful case resolutions. Proven ability to coordinate investigations, conduct thorough assessments, and solve complex problems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
APS Investigator
Arizona Department of Economic Security
Chandler, AZ
07.2023 - Current
- Conducted investigations into abuse, neglect, and financial exploitation of vulnerable adults through diverse channels.
- Assessed allegations to determine substantiation status of cases.
- Reviewed financial records, medical documentation, and legal reports for claim assessment.
- Collected critical evidence through interviews with clients, witnesses, and relevant individuals.
- Collaborated with Attorney General’s Office to advance verified cases of neglect and exploitation.
- Coordinated with law enforcement and social service agencies to provide essential resources for clients.
- Prepared detailed case reports, risk assessments, and legal summaries for court use.
Director/Owner
Tithes Bind A Successful Future, DCS Foster Care Group Home
Maricopa, AZ
03.2020 - 02.2024
- Directed operational oversight of DCS-licensed group home specializing in behavioral health services for adolescent girls.
- Ensured exceptional, trauma-informed care while maintaining regulatory compliance and clinical excellence.
- Coordinated assessments, treatment plans, crisis response, and therapeutic services with licensed providers.
- Supervised comprehensive case management including court, education, medical, and permanency planning.
- Recruited, trained, and managed staff to deliver youth-centered care consistently.
- Maintained accurate documentation and led audits to uphold quality assurance standards.
- Built partnerships with families, behavioral health agencies, and schools to support reunification efforts.
- Managed budgets and contracts while ensuring fiscal integrity in behavioral health billing.
Director/Owner, Behavioral Health Facility
A Place Like Home
Maricopa, AZ
10.2020 - 07.2023
- Oversaw facility operations encompassing client care, financial oversight, and staff management.
- Conducted assessments to identify client needs, resulting in tailored treatment plans.
- Developed and implemented behavioral health programs for co-occurring disorders and crisis intervention.
- Collaborated with healthcare providers and community organizations to enhance service access.
- Led crisis intervention efforts to ensure client stability and safety during emergencies.
- Secured grant funding while developing financial strategies for program sustainability.
- Trained staff on trauma-informed care, cultural competency, and best practices in case management.
- Analyzed data to identify trends, informing improvements in service delivery.
Mortgage Loan Investigator & Data Analyst
Amerisave Mortgage
Tempe, AZ
07.2021 - 10.2022
- Automated organizational processes by implementing effective strategies, enhancing overall efficiency.
- Resolved customer inquiries regarding loan status by promptly identifying needs.
- Set project goals to measure progress and evaluate outcomes effectively.
- Compiled documentation for government submission, ensuring compliance with processing requirements.
- Processed loan documents while adhering to federal regulations.
- Verified borrower information and evaluated financial statements for accuracy.
- Collaborated with attorneys, title companies, and clerks to finalize loan closings.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
Manager of Behavioral Health Facility
Agnes Center Domestic Violence
Tempe, AZ
01.2019 - 07.2021
- Exemplified exceptional behavioral health expertise and leadership in managing a trauma-informed facility supporting survivors of domestic violence.
- Oversaw daily operations of the behavioral health center, ensuring delivery of high-quality, client-centered care in a trauma-informed, culturally responsive environment.
- Provided clinical oversight and supervision to a multidisciplinary team of therapists, case managers, and support staff, fostering professional growth, accountability, and collaboration.
- Applied advanced behavioral health knowledge to support clients with complex trauma, cooccurring mental health conditions, and crisis stabilization needs, ensuring interventions aligned with best practices in trauma recovery.
- Developed and implemented individualized treatment and safety plans, incorporating evidence-based therapeutic modalities tailored to individuals with various types of mental health diagnoses and addiction issues.
- Led the coordination of behavioral assessments, intake processes, risk evaluations, and referrals to psychiatric, legal, housing, and community support services.
- Demonstrated outstanding management skills in staffing, conflict resolution, program planning, and compliance with regulatory standards, licensing requirements, and ethical codes.
- Established protocols and monitoring systems to ensure quality assurance, documentation accuracy, and timely reporting of critical incidents, case updates, and outcome metrics.
Mortgage Fraud Investigator
Ditech Home Loans
Tempe, AZ
02.2016 - 03.2019
- Advanced Forensic Document Analysis: Expertly reviewed loan application packages, financial statements, tax returns, and supporting documents to detect forged signatures, altered income data, falsified employment, and identity theft indicators.
- Occupancy & Income Fraud Detection: Investigated misrepresented occupancy status, inflated income claims, shell companies, and straw buyer activity using public records, employment verification, and third-party databases.
- Pattern Recognition & Trend Analysis: Identified fraud trends and recurring schemes through cross-loan comparisons, statistical anomalies, and red flag triggers such as rapid resales, layered transactions, and inconsistent documentation.
- Bank Statement & Wire Trace Review: Conducted detailed audits of bank activity and wire transfers to trace funds, identify undisclosed debts or assets, and expose attempts to conceal financial instability or third-party involvement.
- Digital Tools & Data Platforms Proficiency: Utilized investigative platforms such as Lexis Nexis, Fraud Guard, MERS, TLOxp, and internal servicing systems (e.g., MSP, Do Velocity) to validate data, uncover fraud schemes, and support case development.
- Interview & Verification Techniques: Performed borrower interviews and third-party verifications (e.g., employers, landlords, accountants) to validate loan file accuracy and uncover deceptive practices.
- Regulatory Knowledge & Compliance: Applied in-depth knowledge of federal mortgage fraud statutes (e.g., 18 U.S. Code § 1341 & 1344), RESPA, TILA, FHA/VA guidelines, and investor-specific fraud reporting requirements.
- Report Writing & Case Presentation: Authored detailed investigation summaries, supported law enforcement referrals (FBI, FinCEN), and presented findings to internal compliance, legal counsel, and external agencies.
- Loss Prevention & Recovery: Collaborated with Loss Mitigation, Legal, and REO departments to mitigate losses, halt funding on fraudulent files, and recover assets where applicable.
- Training & Risk Mitigation: Trained underwriting and servicing teams on fraud indicators, document red flags, and prevention strategies to strengthen fraud defenses across the mortgage life cycle.
- Provided concise reports on fraud severity and financial impact, supporting executive and law enforcement decision-making.
- Worked with FHA, VA, USDA, FNMA, and FHLMC guidelines to ensure compliance.
Case Manager / Social Worker
Rising Star Academy
Gary, IN
08.2014 - 02.2016
- Demonstrated exceptional skills in child welfare case management, court reporting, and family reunification support for children under the care of the Department of Children and Family Services (DCFS).
- Provided intensive case management services for children in DCFS custody, ensuring their safety, stability, and access to educational, emotional, and behavioral support services.
- Conducted thorough assessments and developed individualized service plans to address the needs of each child while supporting families working toward reunification.
- Conducted and documented weekly supervised visits with families to monitor interactions, assess progress toward reunification, and reported findings to the assigned DCFS caseworker.
- Attended court hearings and provided detailed verbal and written updates to the presiding judge on the family’s progress toward reunification goals, compliance with case plans, and the overall well-being of the child.
- Utilized strong crisis intervention skills to address urgent needs and escalations, promoting child safety and emotional stability in high-risk situations.
- Ensured meticulous documentation and adherence to all DCFS policies, court requirements, and state-mandated protocols.
- Facilitated family engagement meetings, supported visitation schedules, and provided parent coaching and referrals to enhance family readiness for reunification.
- Demonstrated empathy, cultural sensitivity, and trauma-informed care in all interactions, consistently prioritizing the child’s permanency and well-being.
Loss Mitigation Analyst
HSBC Mortgage
Elmhurst, IL
07.2007 - 08.2014
- Demonstrated expertise in financial analysis, regulatory compliance, and loss mitigation strategies.
- Conducted comprehensive reviews and in-depth analysis of borrowers’ financial documents—including financial statements, hardship letters, tax returns, bank statements, pay stubs, profit and loss statements, award letters, and credit bureau reports—to assess eligibility and sustainability of mortgage solutions.
- Utilized advanced financial acumen to evaluate borrower affordability for loan modifications by analyzing documented income, asset portfolios, liabilities, and discretionary spending; delivered tailored loss mitigation recommendations based on proprietary and investor-specific criteria.
- Accurately calculated modification principal balance capitalization, including accrued principal, interest, escrow, and third-party advances, ensuring compliance with investor guidelines and servicing agreements.
- Performed precise pro forma escrow analyses to validate escrow payment structures for modified loans, safeguarding against future deficiencies or overages.
- Maintained meticulous records within the MSP Director Premier Loss Mitigation Workstation by documenting case notes, procedural steps, and generating compliance-driven letters and tasks. Uploaded all supporting documentation into Meridian/DocVelocity systems to substantiate all loss mitigation decisions.
- Ensured 100% compliance with all client servicing guidelines, investor requirements, and applicable federal/state regulatory frameworks (e.g., CFPB, RESPA, TILA), while meeting strict internal audit and timeline standards.
- Fostered cross-functional collaboration with internal departments including Customer Service, Escrow, Foreclosure, and Compliance to streamline servicing operations and enhance borrower experience.
- Contributed to continuous process improvement initiatives and participated in special projects, demonstrating flexibility, initiative, and commitment to departmental goals.
Education
Bachelor of Science - Business Administration & Management
Southern Catholic College
Dawsonville, GA06-2010
Skills
- Financial & Fraud Investigations (Loan Fraud, Mortgage Fraud, APS Financial Exploitation)
- Case Management & Regulatory Compliance (Behavioral Health, Vulnerable Adults, Crisis Intervention)
- Forensic Auditing & Data Analysis (Financial Transactions, Fraud Detection, Risk Mitigation)
- Legal Testimony & Court Preparation (Attorney General Coordination, Exhibit Preparation, Expert Testimony)
- Behavioral Health Leadership (Trauma-Informed Care, Crisis Response, Service Coordination)
- Risk Assessment & Investigative Research (Public Records Analysis, Third-Party Audits, Compliance Reviews)
- Collaboration with Law Enforcement & Legal Teams (APS, Attorney General, Fraud Units, Regulatory Agencies)
- Regulatory compliance
- Trauma-informed care
- Crisis intervention
- Effective communication
- Conflict resolution
- Recordkeeping
- Compliance auditing
Certification
- Proficient in Microsoft Office Suite, CRM, and Financial Analysis Tools
- Focus System
- Advanced knowledge of Google Suite platforms (Google Docs, Google Sheets, Google Slides, Google Meet
- Proficient in Microsoft Office Suite, CRM, and
- Financial Analysis Tools
- Compliance (FHA, VA, USDA, FNMA, FHLMC)
- Regulatory Compliance (FHA, VA, USDA, FNMA, FHLMC)
References
REFERANCE IS AVAILBLE UPON REQUEST
Personal Information
Timeline
APS Investigator
Arizona Department of Economic Security
07.2023 - Current
Mortgage Loan Investigator & Data Analyst
Amerisave Mortgage
07.2021 - 10.2022
Director/Owner, Behavioral Health Facility
A Place Like Home
10.2020 - 07.2023
Director/Owner
Tithes Bind A Successful Future, DCS Foster Care Group Home
03.2020 - 02.2024
Manager of Behavioral Health Facility
Agnes Center Domestic Violence
01.2019 - 07.2021
Mortgage Fraud Investigator
Ditech Home Loans
02.2016 - 03.2019
Case Manager / Social Worker
Rising Star Academy
08.2014 - 02.2016
Loss Mitigation Analyst
HSBC Mortgage
07.2007 - 08.2014
Bachelor of Science - Business Administration & Management
Southern Catholic College
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