Shauntrell Johnson
Phoenix,AZ
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
McKesson
Scottsdale, Arizona
02.2020 - 08.2023
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Promotions Manager
Riviera Broadcasting
Phoenix, Arizona
05.2016 - 12.2019
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution.
- Provided live reporting of client activities at expos and events to track CRM-related initiatives.
Promotions Assistant
CBS Radio
Phoenix, Arizona
01.2012 - 05.2016
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Arts - Mental Health Psychology
Southern New Hampshire University
Online Education08-2023
Aesthetics License - Theoretical And Practical Esthetics
Steiner Institute of Esthetics
Tempe, AZ01.2019
Skills
- Crisis Resolution
- Quantitative Analysis Skills
- Effective Interpersonal Communication
- Cross-Cultural Awareness
- Behavioral Intervention Strategies
- Mental health awareness
Timeline
Customer Service Representative
McKesson
02.2020 - 08.2023
Promotions Manager
Riviera Broadcasting
05.2016 - 12.2019
Promotions Assistant
CBS Radio
01.2012 - 05.2016
Bachelor of Arts - Mental Health Psychology
Southern New Hampshire University
Aesthetics License - Theoretical And Practical Esthetics
Steiner Institute of Esthetics
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