Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavar Baptiste

Valrico,FL

Summary

A Seasoned Medical Customer Service Representative with professional expertise in Medicare, scheduling appointments with the Chiropractor and taking incoming calls from injured patients. Seeking a fast-paced environment where I'm able to grow with the company.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

1800 Call Bad Pain
Tampa, FL
08.2018 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Arborist

Wright Tree Services
Rivervi, FL
05.2016 - 08.2018
  • Utilized specialized tools such as pole saws, chippers and stump grinders when necessary.
  • Cut down hazardous trees according to established standards and regulations.
  • Removed dead limbs from trees using ropes, climbing gear and a chainsaw.

Customer Service Representative

1800 Call Bad Pain
Tampa, FL
02.2014 - 05.2016
  • Taking incoming calls from injured patients needing to schedule imaging and appointments with the Chiropractor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Warehouse Worker

Sunny Dairy
Tampa, FL
01.2013 - 02.2014
  • Received and tracked incoming inventory shipments.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.

Customer Service Representative

General Dynamics Information Technology Inc
Riverview, FL
10.2012 - 12.2013
  • Answering incoming calls to enroll Beneficiaries in Medicare plans.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science - Information Technology

Everest University - Tampa
Tampa, FL
05-2009

Skills

  • Problem-solving abilities
  • Multitasking
  • Effective Communication
  • Time Management
  • Self Motivation

Timeline

Customer Service Representative

1800 Call Bad Pain
08.2018 - Current

Arborist

Wright Tree Services
05.2016 - 08.2018

Customer Service Representative

1800 Call Bad Pain
02.2014 - 05.2016

Warehouse Worker

Sunny Dairy
01.2013 - 02.2014

Customer Service Representative

General Dynamics Information Technology Inc
10.2012 - 12.2013

Associate of Science - Information Technology

Everest University - Tampa

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Shavar Baptiste