Shaveh Jackson
Houston,TX
Summary
Results-oriented professional specializing in disaster recovery and public speaking. Strong experience in program oversight, volunteer coordination, and driving initiatives through technical expertise and advocacy. Proven ability to manage business operations, deliver executive support, and enhance customer service. Extensive background in office management, accounting, vendor negotiations, and contract management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
American Youth Works
Austin, TX
06.2023 - 01.2026
- Coordinated volunteer participation in community events by collaborating with local and external organizations.
- Organized training programs for volunteers.
- Developed strategies to enhance community engagement with the organization's mission.
- Liaised with department heads to assess volunteer needs and align resources effectively.
- Oversaw volunteer logistics and handled schedules, inventory and transportation management.
- Matched volunteers to open positions by assessing individual strengths and knowledge.
Remote Technician
uBreakiFix by Asurion
Nashville, US
11.2021 - 06.2023
- Diagnosed device issues and delivered timely repair solutions for enhanced customer satisfaction.
- Traveled to the consumer's home for on-site repairs in a company vehicle.
- Trained new technicians on repair techniques and customer service, improving team competency and service quality.
- Utilized hand tools such as soldering irons, screwdrivers, and pliers for precise repairs and maintenance.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Used the POS system to ring up customer purchases, process payments, and issue receipts.
- Achieved highest sales record in region by implementing effective sales strategies.
Administration and Logistics Lead
Gideon's Army
Nashville, US
03.2021 - 11.2021
- Transitioned 375 displaced North Nashville residents into stable housing through community donations, resources, and government grant funding.
- Managed multiple donation sites and converted Northwest YMCA of Nashville into a 24-hour shelter for displaced residents.
- Coordinated city-wide deliveries for essential supplies to affected community members.
- Evaluated the immediate needs of tornado-affected families and provided short-term recovery assistance.
- Provided rapid re-housing services and referrals to displaced families.
- Organized community events with United Way, FEMA, and UMCOR, referring survivors to on-site case management services for tornado disaster recovery.
- Collaborated with many nonprofits, donors, volunteers, and media outlets.
Disaster Recovery Case Manager
Catholic Charities
Nashville, US
03.2021 - 11.2021
- Liaised cross-functionally with organizations to create integrated service offerings for North Nashville residents.
- Provided immediate assistance to families with care needs, food, housing, and medication access.
- Conducted community needs assessments for displaced survivors.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated transportation services for clients without reliable access, ensuring timely support for essential needs.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with local contractors and the city of Nashville for debris cleanup and tree removal services.
Recruiter
Western Express
Nashville, US
05.2020 - 03.2021
- Streamlined recruitment processes to source candidates that met companies' employment goals.
- Designed and executed recruiting strategies to fulfill current and future staffing needs.
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted interviews to ensure solid cultural alignment between the client and the candidate.
- Conducted onboarding procedures such as background screening, motor vehicle records checks, and job history verifications.
- Cultivated alliances with local CDL schools to ensure a consistent pipeline of qualified applicants.
- Communicated duties, compensation, benefits, and expectations with drivers.
Collections Agent
Zwicker & Associates, P.C
Hebron, US
11.2019 - 05.2020
- Negotiated payment arrangements with clients, enhancing collection success rates.
- Managed the collections process according to fair debt practices and regulatory guidelines.
- Guided clients on legal matters related to collection procedures, ensuring compliance.
- Executed skip tracing activities to locate delinquent customers, improving recovery efforts.
- Received a $76k settlement paid in full the first week out of training.
Customer Service Professional
Fifth Third Bank
Cincinnati, US
05.2016 - 11.2019
- Resolved technical and financial issues by evaluating customer account information and identifying effective solutions.
- Informed customers about banking products and services, promoting financial literacy and informed decision-making.
- Built strong relationships with customers, enhancing business development through comprehensive product knowledge.
- Upskilled to mortgage, flex lines of credit, and high-value business accounts, becoming a fully skilled teller.
- Participated in ongoing training to enhance job skills.
- Promoted to the fraud analyst position after 8 months of consistent account recovery metrics.
Education
High School Diploma -
PRINCETON HIGH SCHOOL
Cincinnati, OH, US05.2015
Some College (No Degree) - Social Work
Central Texas College
Killeen, TXSkills
- Volunteer management
- Recruiting
- Volunteer recruitment
- Community engagement
- Advocacy
- Fundraising
- Public speaking
- Case Management
- Sales and retention
- Administration and logistics
- Scheduling coordination
- Customer support
- Data Entry
- Document management
- Disaster recovery
Certification
• TABC Certified
• Food Handler Certification
• CPR Certification
• Food Handler Certification
• CPR Certification
Timeline
Volunteer Coordinator
American Youth Works
06.2023 - 01.2026
Remote Technician
uBreakiFix by Asurion
11.2021 - 06.2023
Administration and Logistics Lead
Gideon's Army
03.2021 - 11.2021
Disaster Recovery Case Manager
Catholic Charities
03.2021 - 11.2021
Recruiter
Western Express
05.2020 - 03.2021
Collections Agent
Zwicker & Associates, P.C
11.2019 - 05.2020
Customer Service Professional
Fifth Third Bank
05.2016 - 11.2019
High School Diploma -
PRINCETON HIGH SCHOOL
Some College (No Degree) - Social Work
Central Texas College