Sarwin Prasad
Suva,Fiji
Summary
Dynamic Sales Manager with a proven track record at Neelnit Enterprise, excelling in relationship building and sales team training. Achieved significant revenue growth through strategic sales planning and effective account management. Recognized for fostering a high-performance culture and enhancing customer satisfaction through tailored solutions and exceptional service.
Overview
11
11
years of professional experience
Work History
Sales Manager
Neelnit Enterprise
04.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Sales Manager
Waila 3A Foodmart
10.2013 - 06.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Vocational - Automotive Engineering &Mechanical Related Studies
Nakauvadra High School
Rakiraki, Fiji11-2001
Form 3 - Form 4 - High School Studies
Rakiraki Public High School
Rakiraki, Fiji12-1999
Pre School - Class 8 - Elementary Education
Drauniivi Public School
Drauniivi, Tavua12-1997
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales expertise
- Sales planning
- Account management
Timeline
Sales Manager
Neelnit Enterprise
04.2019 - Current
Sales Manager
Waila 3A Foodmart
10.2013 - 06.2018
Vocational - Automotive Engineering &Mechanical Related Studies
Nakauvadra High School
Form 3 - Form 4 - High School Studies
Rakiraki Public High School
Pre School - Class 8 - Elementary Education
Drauniivi Public School
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