Shavon Davis
Birmingham,AL
Summary
Dynamic professional with a proven track record at Walmart and T-Mobile, excelling in conflict resolution and problem-solving. Recognized for enhancing customer loyalty and streamlining financial reporting at State Farm. Adept at multi-tasking in high-pressure environments, driving efficiency, and fostering strong relationships through effective communication and collaboration.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
Work History
Sales Associate
Walmart
06.2022 - 03.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
T-Mobile
09.2019 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Financial Analyst
State Farm
09.2016 - 06.2019
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Strengthened relationships with external partners through timely communication and collaboration.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
Education
High School Diploma -
Woodlawn High
Birmingham, AL05.2003
Skills
- Problem-solving
- Multi-tasking strength
- Conflict resolution
- Complex Problem-solving
- Professional demeanor
Timeline
Sales Associate
Walmart
06.2022 - 03.2025
Customer Service Representative
T-Mobile
09.2019 - 03.2022
Financial Analyst
State Farm
09.2016 - 06.2019
High School Diploma -
Woodlawn High
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