Shavon Davis
Las Vegas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Driver
Transdev Transportation
Las Vegas, NV
01.2025 - Current
- Operated various vehicle types to ensure timely transport of passengers.
- Adhered to safety protocols and regulations during all driving activities.
- Conducted routine vehicle inspections to maintain operational efficiency.
- Assisted passengers with boarding and alighting, ensuring comfort and safety.
- Collaborated with dispatch team to optimize daily route planning.
- Resolved passenger concerns promptly to enhance overall service experience.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative
Allegiant Air
Las Vegas, NV
05.2017 - 12.2024
- Resolved customer inquiries through multiple channels, ensuring prompt and effective service delivery.
- Processed flight reservations and changes with precision, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and improve service efficiency.
- Handled escalated customer issues, implementing solutions that fostered loyalty and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Officer
Securitas Security Services
Las Vegas, NV
01.2015 - 05.2017
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of facilities.
- Responded promptly to alarms and emergency situations, coordinating with local authorities.
- Prepared detailed incident reports for management review and follow-up actions.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Mt Diablo High School
Concord, CA06.2011
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- Relationship building
- Passenger assistance
Timeline
Driver
Transdev Transportation
01.2025 - Current
Customer Service Representative
Allegiant Air
05.2017 - 12.2024
Security Officer
Securitas Security Services
01.2015 - 05.2017
High School Diploma -
Mt Diablo High School