Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shavonda Davis

Stone Mountain,GA

Summary

Driven Certified Medical Assistant with a proven track record at Greater Atlanta Pediatrics, excelling in patient care and efficient scheduling. Skilled in HIPAA compliance and direct patient care, enhanced patient safety by adhering to strict infection control protocols. Demonstrated leadership as a Cashier Team Lead at McDonald's, fostering team development and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant /Scheduler

Greater Atlanta Pediatrics
09.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions about their visit or overall healthcare needs.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Scheduling and rescheduling appointments

Cashier

Sams Club Distribution
06.2020 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier Team Lead

McDonald's
03.2013 - 04.2018
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained clean and inviting checkout area, contributing to enjoyable shopping experience for customers.
  • Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Assisted customers by answering questions and fulfilling requests.

Education

Associate of Science - Nursing Science

South University
Savannah, GA
05.2023 -

Woodruff Medical Assistant Training School
Tucker, GA
02.2022

High School Diploma -

Redan High School
Stone Mountain, GA
05.2011

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Vital Sign Monitoring
  • Patient Assessments
  • Payment Collection
  • Maintaining confidentiality
  • Direct Patient Care

Certification

  • [Certified Clinical Medical Assistant] [NHA] [May, 2022]

Timeline

Associate of Science - Nursing Science

South University
05.2023 -

Certified Medical Assistant /Scheduler

Greater Atlanta Pediatrics
09.2022 - Current

Cashier

Sams Club Distribution
06.2020 - 07.2020

Cashier Team Lead

McDonald's
03.2013 - 04.2018

Woodruff Medical Assistant Training School

High School Diploma -

Redan High School

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Shavonda Davis