SHAVONDA HUDSON

• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.
• Worked safely around moving machinery.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

blankContentIdentifier

• Processed billing calls and answered questions from patients and third-party carriers.
• Processed online and paper appeal submissions and refund requests.
• Processed debtor payments and updated accounts to reflect new balance.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Worked with customer to create debt repayment plan based on current financial condition.

• Screen Callers buying private Insurance
• Ecorded PHI & PII
• Erified HIPAA, Provided Member Services
• Irect calls o