Shawana Davis
West Fargo,ND
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
SparkLight
Fargo, ND
08.2001 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Real Estate Agent
RE/MAX
Fargo, ND
07.2013 - Current
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Organized open houses and other events to promote properties for sale.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Conducted open houses and showings of properties to prospective buyers.
- Scheduled home viewings with potential buyers.
- Developed relationships with asset management companies and local builders to link affordable units and buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
Education
High School Diploma -
Timken Senior High School
Canton, OH06-1992
Some College (No Degree) -
Stark State College
Canton, OHSome College (No Degree) -
Moorhead State University
Moorhead, MNSkills
- Complaint resolution
- Lead Generation
- Appointment Scheduling
- Active Listening
- Retail sales customer service
- Receiving support
- Client Relations
Timeline
Real Estate Agent
RE/MAX
07.2013 - Current
Customer Service Representative
SparkLight
08.2001 - Current
High School Diploma -
Timken Senior High School
Some College (No Degree) -
Stark State College
Some College (No Degree) -
Moorhead State University