Shawana Horne
Shorter
Summary
Center Manager with extensive experience in daily operations oversight and staff management. Proven track record in enhancing operational efficiency and driving business growth through strategic planning and innovative solutions. Strong skills in budget management, human resources, and analytical problem-solving. Adept at navigating market conditions and seizing emerging opportunities for organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Manager
Sage Health
04.2023 - Current
- Ensures all new patients are scheduled within thirty days of eligibility.
- Partners with center primary care physicians to ensure all screeners are completed in a timely manner, typically within one to two months.
- Delivers an uncompromising patient experience.
- Fosters employee satisfaction among staff and physicians.
- Conducts New Patient Orientation sessions.
- Maintains appropriate staffing levels at the center.
- Ensures smooth and efficient patient flow throughout the clinic.
- Collaborates with the sales team to achieve membership growth targets through community events, center tours, and other initiatives.
- Acts as a role model for team members, demonstrating commitment to center processes and activities.
- Handles internal and external communications, addressing questions about the medical center.
- Oversees clinic operations and manages staff duties.
- Keeps medical professionals informed about healthcare services provided at the clinic.
- Responsible for resource utilization and expense control, including labor and supply costs, to meet the center's budget.
- Supervises the purchasing, maintenance, and repair of clinic equipment.
- Ensures compliance with all policies and procedures to deliver optimal patient care.
- Manages hiring, training, and performance evaluations for staff members.
- Ensures the medical center is prepared for health plan audits as well as local, state, and federal inspections.
- Monitors and responds to operational Key Performance Indicators (KPIs).
Director of Rehab
Diversicare Therapy
11.2016 - 04.2023
- Managed comprehensive rehabilitation operations, focusing on PDPM oversight, effective scheduling of team members, and facilitation of family and center meetings.
- Supervised staff training sessions to enhance clinical skills and knowledge.
- Developed and implemented rehabilitation programs tailored to individual needs.
- Managed therapy team to ensure high-quality patient care.
- Maintained compliance with industry regulations and best practices in rehabilitation.
- Responded to needs and concerns of residents and visitors.
- Interviewed, hired and trained employees in various roles.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Assessed clinical documentation to monitor management of health data and care plan coding.
- Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
- Facilitated communication between patients, families, and medical staff effectively.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
Director of Rehab
Aegis Therapies
10.2012 - 10.2016
- Responsible for daily management of team members and Prospective Payment System (PPS) reimbursement, hiring staff, resolving conflicts, attending facility and family meetings, marketing, and providing patient treatment in accordance with state physical therapy regulations.
Rehab Manager
The Summit Health and Rehab
07.2010 - 09.2012
- Managed PPS and the therapy team, attended daily clinical and family meetings as scheduled, and provided treatment consistent with state physical therapy guidelines.
- Managed daily operations of rehabilitation programs and staff schedules.
- Oversaw patient assessments and developed individualized care plans.
- Coordinated multidisciplinary team meetings to discuss patient progress.
- Trained staff in rehabilitation techniques and compliance protocols.
- Facilitated communication between patients, families, and healthcare providers.
- Responded to needs and concerns of residents and visitors.
- Evaluated program effectiveness and recommended improvements for services.
Education
Executive Master of Science - Business Administration
Faulkner University
Montgomery, AL08-2023
Bachelor of Science - Human Resources
Faulkner University
Montgomery, AL05.2022
Associate of Science - Physical Therapist Assistant
South University
Montgomery12.2025
Skills
- Patient scheduling and engagement
- Regulatory compliance
- Staff management and leadership
- Budget control and financial reporting
- Healthcare operations oversight
- Conflict resolution
- Effective communication
- Performance evaluation
- Team collaboration
- Operations management
- Performance improvement
- Employee motivation
- Multitasking skills
- Verbal and written communication
- Purchasing and planning
- Policy development
- KPI tracking
- Attention to detail
- Cost reduction and control
References
Available Upon Request
Personal Information
Hobbies: cooking, watching sports, fishing, spending time with family and friends
Certification
Physical Therapist Assistant
Timeline
Center Manager
Sage Health
04.2023 - Current
Director of Rehab
Diversicare Therapy
11.2016 - 04.2023
Director of Rehab
Aegis Therapies
10.2012 - 10.2016
Rehab Manager
The Summit Health and Rehab
07.2010 - 09.2012
Executive Master of Science - Business Administration
Faulkner University
Bachelor of Science - Human Resources
Faulkner University
Associate of Science - Physical Therapist Assistant
South University