Shawana Majors-Payne
Summary
Experienced and compassionate administrative professional with over 18 years supporting government agencies and child support services. Adept at managing high-volume documentation, coordinating office workflows, and delivering exceptional client service. Known for professionalism, empathy, and adaptability in fast-paced environments. Proficient in Microsoft Office Suite, data entry, and interdepartmental collaboration. Passionate about public service and committed to making a positive impact in every role.
Overview
15
15
years of professional experience
Work History
Program Specialist
State of Tennessee – Department of Human Services
08.2016 - 09.2025
- Processed intergovernmental applications per SOP guidelines
- Monitored EDE system daily for accurate data processing
- Documented client inquiries via phone, email, and web
- Participated in Virtual Forums for Child Support Program.
Administrative Assistant I
State of Tennessee – Department of Human Services
03.2014 - 07.2016
- Managed document requests and incoming mail for Judicial Office
- Maintained tracking logs for petitions
- Assisted county clerks with Federal Case Registry forms
- Led quarterly engagement activities as Employee Champion
Intake Specialist
Davidson County Child Support Office
05.2010 - 02.2016
- Indexed and scanned documents into department database
- Referred clients to DHS programs
- Maintained logs for Administrative Court Hearings
- Mail processor: Indexing, scanning incoming document into the database
- Educated and referred clients to available department of human service programs
- Maintaining client Logs for Administrate held Court Hearings in the office
- Signing in clients for scheduled interviews with the caseworkers.
Education
Bachelors of Science - Criminal Justice
05.2001
Skills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
Timeline
Program Specialist
State of Tennessee – Department of Human Services
08.2016 - 09.2025
Administrative Assistant I
State of Tennessee – Department of Human Services
03.2014 - 07.2016
Intake Specialist
Davidson County Child Support Office
05.2010 - 02.2016