Shawanda Hickson
Florence,SC
Summary
Motivated, trustworthy professional seeking the opportunity to apply EKG Technician training or Customer Service skills. Hard worker with over 5 years of customer service experience in the retail industries. Compassionate, level-headed team player with proven ability to organize and multi-task while providing support to others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cross Trainer
Hamrick's
07.2022 - Current
- Assist customers with selections and purchases for men's, women's and children's clothing
- Provide excellent service by listening carefully to customers questions
- Help customers stay within their budget by calling out prices of each item
- Maintain a clean and organized department to appeal to customers and increase sales
- Help with price mark downs
Customer Service Specialist
Hope Health
01.2022 - 07.2022
- Answered incoming inquiries regarding appointments in a friendly, courteous manner
- De-escalate customer complaints utilizing problem-solving skills to identify root causes of issues
- Schedule appointments with previous/new patients using ECW software
- Verify patient identity by using 2-3 identifiers; name, DOB and/or address
Cashier/Sale Floor
Palmetto Goodwill
05.2020 - 01.2022
- Greeted customers and answered any questions they had about store's product
- Counted money in cash drawer before shift to ensure that amounts were correct and have sufficient change
- Handled cash and credit transactions
- Maintain appearance of sales floor
- Encourages customers to "Round Up" their change for the Wounded Warrior Program
Sales Associate
Ollies Bargain Outlet
02.2021 - 07.2021
- Greeted customers and provided exceptional customer service
- Maintain up to date knowledge of store merchandise and policies
- Ask customers to join Ollie's Army and support other donations throughout the year
- Wipe down registers and shopping carts before, during and after store hours
- Restocked shelves as needed to ensure sufficient inventory levels
Cold Deli Clerk
KJ's Market IGA
09.2018 - 05.2020
- Greeted customers in a friendly and professional manner
- Maintain cleanliness of the deli area and equipment
- Rotated product on shelves to ensure freshness
- Operated cash register accurately and efficiently for customer transactions
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches for customers orders
Education
Certificate - EKG Technician
Midlands Technical College
West Columbia, SC07.2023
Associate of Arts -
Florence-Darlington Technical College
Florence, SC12.2020
High School Diploma -
Wilson High School
Florence, SC06.2017
Skills
- Customer Service
- Data Entry/Scheduling
- Detail Oriented
- ECW Software
- Adaptability
- Active Listening
- Self-Management
- Microsoft Applicatoins
Certification
- NHA EKG Certification: July 2023
Timeline
Cross Trainer
Hamrick's
07.2022 - Current
Customer Service Specialist
Hope Health
01.2022 - 07.2022
Sales Associate
Ollies Bargain Outlet
02.2021 - 07.2021
Cashier/Sale Floor
Palmetto Goodwill
05.2020 - 01.2022
Cold Deli Clerk
KJ's Market IGA
09.2018 - 05.2020
Certificate - EKG Technician
Midlands Technical College
Associate of Arts -
Florence-Darlington Technical College
High School Diploma -
Wilson High School
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