Shawanna Gardner
Fort Lauderdale,FL
Summary
Distinguished for enhancing customer satisfaction and retention at Iqor, I leveraged empathy and professional communication to resolve conflicts and build strong client relationships. Adept in sales transaction management and customer service, my proactive approach and reliability contributed to consistent sales growth and positive feedback, positioning me as a top performer and trusted team player.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in skin care , POS software and customer service. Skilled at hollywood institute with dedication to efficiency and accuracy.
Beauty and wellness professional with comprehensive knowledge in skincare and nail care. Known for delivering tailored beauty solutions while maintaining high standards of client safety and satisfaction. Strong focus on team collaboration and achieving results, with adaptable skills tailored to dynamic client needs.
Overview
17
17
years of professional experience
Work History
Customer Service Associate Cashier
7-eleven
Sunrise, FL
01.2022 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Customer Service Representative
Iqor
Pompano Beach, FL
06.2008 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Cashier/Stocker
Winn Dixie Grocery Store
Fort Lauderdale, FL
08.2006 - 04.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Full Specialty - Esthetician/nail Tech
Hollywood Institute
Coconut Creek, FL02-2025
High School Diploma -
Dilliard High School
Fort Lauderdale, FL05-2006
Skills
- Strong work ethic/Data entry/Willing to learn/Reliability and punctuality
- Problem resolution/Patience and empathy/Team player mentality
- Customer-focused mindset/Customer relationships/Client relations
- Sales transaction management/Waxing and hair removal/Customized treatment plans
- Microdermabrasion expertise/Client relationship building/Skin analysis proficiency
- Professional communication/Anti-aging treatments/Advanced facial techniques/Acne treatment specialization
- Diagnosis and treatment
Timeline
Customer Service Associate Cashier
7-eleven
01.2022 - 04.2023
Customer Service Representative
Iqor
06.2008 - 03.2013
Cashier/Stocker
Winn Dixie Grocery Store
08.2006 - 04.2008
Full Specialty - Esthetician/nail Tech
Hollywood Institute
High School Diploma -
Dilliard High School