Summary
Overview
Work History
Education
Skills
References
Timeline
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Shawn Acosta

Buffalo

Summary

Seasoned Ground Operations Agent with a proven track record at Jetblue Airways Corp, enhancing operational efficiency and safety. Expert in ground support equipment operations and a master of teamwork and collaboration. Achieved a significant reduction in aircraft turnaround times, demonstrating exceptional time management and attention to detail. Skilled in ramp coordination and airport security awareness.

Overview

7
7
years of professional experience

Work History

Ground Operations Agent

Jetblue Airways Corp
08.2014 - 09.2019
  • Understood FAA, TSA and airport regulations and verified compliance.
  • Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
  • Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
  • Attended and completed required online and in-person training and mentored newer agents in advanced roles.
  • Operated tugs and tractors, ground power units and other aircraft ground support equipment.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
  • Marshaled large and small aircraft to and from parking areas, ramps and airfields.
  • Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
  • Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
  • Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.
  • Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.

Ground Operations Agent

American Airlines
01.2013 - 08.2014
  • Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
  • Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
  • Attended and completed required online and in-person training and mentored newer agents in advanced roles.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
  • Understood FAA, TSA and airport regulations and verified compliance.
  • Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
  • Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
  • Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
  • Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.

Education

G.E.D -

Curtis High School
Staten Island, NY
06.2009

Skills

  • Airport security awareness
  • Ground support equipment operations
  • Baggage handling
  • Load planning
  • Airline procedures knowledge
  • Ramp coordination
  • Operational efficiency
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Ground traffic control

References

Ian Sobocinski

JetBlue team leader

7168663748


Timeline

Ground Operations Agent

Jetblue Airways Corp
08.2014 - 09.2019

Ground Operations Agent

American Airlines
01.2013 - 08.2014

G.E.D -

Curtis High School

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Shawn Acosta