Shawn A. Couch
Summary
Results-driven sales leader with extensive experience in team development and operational management. Proven ability to increase sales through strategic promotions and optimize customer service standards, fostering a positive environment that ensures guest satisfaction and loyalty.
Overview
31
31
years of professional experience
Work History
Retail Supervisor, Front Desk Supervisor
Appalachian Mountain Club
Bretton Woods , NH
09.2024 - Current
- Trained and supervised front desk staff to uphold customer service standards, enhancing guest satisfaction.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Resolved customer complaints promptly, fostering positive guest relationships.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Trained staff on customer service techniques and product knowledge.
- Optimized in-store promotional strategies, contributing to increased sales.
- Implemented visual merchandising standards to enhance store presentation.
- Managed inventory levels and coordinated stock replenishment processes.
- Analyzed sales data to identify trends and opportunities for growth.
History Specialist
New Hampshire State Parks
Bretton Woods, New Hampshire
05.2026 - Current
- Assisted guests with engaging historical insights about Crawford Notch State Park, the White Mountains, and Willey House to enhance their visitor experience.
- Clarified exhibits to enhance visitor understanding, fostering a deeper appreciation for local history.
- Managed park information and resources through visitor center operations.
- Assisted in maintaining park facilities and ensuring visitor safety.
OWNER / OPERATOR
AB Recycling
San Marcos, USA
01.2019 - Current
- Managed daily operations, including personnel, inventory control, budgeting, and pricing to ensure seamless business functionality.
- Managed daily operations of recycling processes and workflows.
- Oversaw inventory management and material sorting procedures.
- Trained staff on safety protocols and equipment usage.
Park Ranger
City Of New Braunfels
New Braunfels, Texas
05.2024 - 09.2024
- Assisted visitors with camping permits, reservations, and fees, ensuring compliance with park policies and enhancing visitor experience.
- Enforced park rules and regulations to maintain a safe environment for visitors.
- Responded to emergency situations involving visitors or wildlife on-site.
- Provided visitors with information about park programs, facilities, and services.
- Built relationships with members and guests, creating a welcoming environment that encouraged repeat visits.
ACCOUNT EXECUTIVE / DEALER TRAINING SPECIALIST
Ally Insurance (formerly GMAC Insurance)
Dallas, USA
06.2008 - 06.2019
- Demonstrated ability to identify new business opportunities, generate leads and close new incremental business.
- Developed presentations showcasing customer success stories to enhance the sales process and demonstrate product value.
- Presented products and services in an organized manner that highlighted the features that best suited the needs of the client.
- Managed daily account operations, addressing billing inquiries, invoicing, and payment collection to ensure client satisfaction.
- Resolved issues encountered during negotiations using strong problem-solving skills to maintain positive client relationships.
- Analyzed market trends, competitor activity and industry developments in order to recommend changes in product offerings or services.
- Ensured compliance with all applicable laws, regulations and corporate policies.
- Participated in team training sessions designed to increase knowledge base and improve job performance.
GENERAL MANAGER
Saturn of North Texas
Dallas, USA
06.2005 - 06.2008
- Managed and directed day-to-day operations of a large organization, ensuring compliance with organizational policies and procedures.
- Built and nurtured talented team through effective hiring, coaching, and performance management.
- Created and executed training initiatives for efficient onboarding of new employees and ongoing development of existing personnel.
- Established strong, results-oriented relationships with vendors and manufacturers.
GENERAL MANAGER / GENERAL SALES MANAGER / FINANCE
Hiley Auto Group
Dallas, USA
06.1995 - 06.2005
- Led operational strategies to enhance dealership performance and customer satisfaction.
- Managed daily operations across multiple departments, ensuring efficient workflows.
- Directed staff training programs to elevate service standards and foster employee engagement.
- Oversaw inventory management processes to optimize stock levels and reduce costs.
- Fostered a positive work environment that encouraged teamwork and open communication.
- Delivered excellent customer service in fast-paced environment, enhancing customer satisfaction.
- Responded quickly to meet customer needs and resolve problems.
- Managed multiple tasks with adaptability and flexibility to meet evolving business demands.
Education
B.B.A. - MARKETING, ECONOMICS
Southern Methodist University
Dallas, TX06-1995
Timeline
History Specialist
New Hampshire State Parks
05.2026 - Current
Retail Supervisor, Front Desk Supervisor
Appalachian Mountain Club
09.2024 - Current
Park Ranger
City Of New Braunfels
05.2024 - 09.2024
OWNER / OPERATOR
AB Recycling
01.2019 - Current
ACCOUNT EXECUTIVE / DEALER TRAINING SPECIALIST
Ally Insurance (formerly GMAC Insurance)
06.2008 - 06.2019
GENERAL MANAGER
Saturn of North Texas
06.2005 - 06.2008
GENERAL MANAGER / GENERAL SALES MANAGER / FINANCE
Hiley Auto Group
06.1995 - 06.2005
B.B.A. - MARKETING, ECONOMICS
Southern Methodist University