Shawn Adams
Indian Head,MD
Summary
Results-driven individual with a solid track record in delivering quality work for 17 years at the Department of Motor Vehicles! I am known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. I am passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Information Technology Specialist
Department of Motor Vehicles
District Of Columbia, Washington
12.2007 - Current
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Developed mitigation strategies and prepared standard operating procedures.
- Built and maintained successful relationships with service providers, vendors, dealers, and consumers.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained records, logs, and lifecycle documentation of work requests.
- Managed multiple projects simultaneously while meeting deadlines.
- Tested new products prior to their release into production environment.
- Performed system upgrades to ensure optimal performance.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
Education
Some College (No Degree) - Information Technology
ITT Technical Institute
300 Gateway Centre Parkway Richmond, VA 23235Skills
- Excellent verbal and written communication skills
- Vendor Relationship Management
- Thorough Troubleshooting
- Data Analysis Expertise
- Resource management
- Report preparation
- Program optimization
- Needs analysis
Military Service
- I was in the United States Navy from 1994 to 1996
- Graduated Hall of Fame Recruit Training Command, Great Lakes, Illinois
- Duty stations included Naval Station Norfolk and The USS Dwight D. Eisenhower (CVN 69)
- Trained in Elevator Servicing and Aviation Ordnanceman (AO) A weapons specialist who is responsible for the storage, maintenance, and handling of all aircraft weapons and ammunition.
Timeline
Information Technology Specialist
Department of Motor Vehicles
12.2007 - Current
Some College (No Degree) - Information Technology
ITT Technical Institute
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