Shawn Baker
Kalamazoo,MI
Summary
Dynamic Sales Manager with a proven track record at Auto Image, excelling in relationship building and sales team training. Achieved significant revenue growth through strategic planning and customized solutions, while fostering client loyalty. Expert in staff management and performance-driven coaching, ensuring high team motivation and success.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Sales Manager
Auto Image
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Fire Fighter
Comstock Fire Department
05.2011 - 11.2018
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
Fire Fighter
Alamo Fire Department
07.2009 - 10.2011
- Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
- Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
- Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
Education
No Degree - Criminal Justice
Kalamazoo Valley Community College
Kalamazoo, MIGeneral
Comstock High School
Kalamazoo, MI06.1991
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Certification
Ice water rescue certified
Amtrak safety certified
Medical first responder
Fire fighter 1 and 2
Timeline
Fire Fighter
Comstock Fire Department
05.2011 - 11.2018
Fire Fighter
Alamo Fire Department
07.2009 - 10.2011
Sales Manager
Auto Image
No Degree - Criminal Justice
Kalamazoo Valley Community College
General
Comstock High School
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