SHAWN BAKER

Increased same stores sales year over year by over 10%

Improved operations that lead to better customer service and customer loyalty

Developed a new training program to improveleadership in the stores

• Collaborated with management to implement inventory control systems, reducing waste.
• Implemented cost-saving initiatives that optimized resource allocation across locations.
• Mentored team leaders in performance management and development of high-performing teams.
• Performed audits to reduce and control loss and meet internal audit and compliance objectives.
• Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
• Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
• Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
• Developed high-performing teams through strategic recruitment, training, and performance management efforts.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagemen

• Directed district operations to achieve sales targets and enhance customer satisfaction.
• Implemented strategic initiatives to optimize team performance and drive revenue growth.
• Analyzed market trends and competitive landscape to inform district strategy adjustments.
• Fostered relationships with key stakeholders to support business development efforts.
• Mentored and developed management teams to improve operational efficiency across locations.
• Spearheaded training programs focused on best practices in customer service and sales techniques.
• Evaluated district performance metrics, driving continuous improvement initiatives across all sites.
• Supervised various locations, enforcing high-quality standards of operation.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.

• Drove annual sales growth of $12 million through strategic initiatives.
• Enhanced EBITDA performance from an average of 8.9% to 11.8%.
• Directed operational strategies to elevate guest satisfaction across multiple properties.
• Designed and executed comprehensive training programs for management teams to enhance service standards.
• Facilitated collaboration with department heads to optimize workflows and enhance operational efficiency.
• Oversaw performance metrics to ensure compliance with company policies and procedures.
• Orchestrated cross-departmental communication to align objectives and enhance operational efficiency.
• Addressed complex customer issues, enhancing relationships and loyalty among guests.
• Evaluated financial performance by monitoring budgets, analyzing expenses, and reviewing financial statements to drive informed decision-making.
• Drove revenue growth through implementation of innovative marketing strategies and advanced sales techniques.
• Cultivated strategic partnerships with external vendors and suppliers, negotiating advantageous terms to enhance cost efficiency.
• Designed and implemented comprehensive training programs to foster employee skill enhancement.

• Managed asset allocation strategies to optimize portfolio performance and minimize risk exposure.
• Conducted thorough market analysis to identify investment opportunities and inform strategic decision-making.
• Developed comprehensive reports detailing asset performance and potential growth areas for stakeholders.
• Collaborated with cross-functional teams to ensure alignment on investment objectives and operational efficiency.
• Managed risk by conducting thorough due diligence and regular portfolio reviews.
• Evaluated emerging market trends to adjust investment strategies proactively, ensuring competitive advantage in assets managed.
• Managed site selection and acquisition processes for residential and commercial properties.
• Coordinated with architects and contractors to ensure project compliance with local regulations.
• Developed project timelines and budgets, ensuring adherence to financial goals throughout development phases.
• Negotiated contracts with vendors and service providers, optimizing cost efficiency for projects.
• Oversaw property management strategies post-development, ensuring tenant satisfaction and occupancy rates remained high.
• Coordinated with local municipalities to obtain necessary permits, facilitating smooth project execution.
• Collaborated with leasing agents and advertising agencies to market vacant spaces.
• Valued residential real estate investment opportunities to determine property values.
• Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.

• Brought on board for business expertise to improve restaurant operations. Reported to and worked directly with the CEO Bob Baumhowser. Managed employee scheduling, inventory and quality control, guest interaction and LSM to build catering business. Oversaw entire daily operations of multiple restaurants including staff members, budget, labor costs, vendors, sales forecasting and P&L.
• Instrumental in Boosting Sales and Profitability While Slashing Labor and Food Costs
• As GM, raised profits by more than 20%; catapulted revenue from $36,000 to $58,000 for the Lee Branch store in Birmingham.
• Retooled training process by collaborating with corporate office, and subsequently charged with turning around low-performing stores from Birmingham to Tuscaloosa. Trained new managers, kitchen and serving staff.
• Propelled Tuscaloosa store revenue from $73,000 to $120,000 per week and Patton Creek store in Birmingham from $40,000 to $80,000 per week.

• Originally recruited as Onsite Property Manager and fast tracked to Property Manager overseeing daily issues and subsequently progressed to Project Manager over Small Shop Leasing for shopping centers; later negotiating deals for big-box developments.
• Oversee a team of direct reports including: Director of Construction Developments, Small Shop Leasing Agent, Utilities Engineer, Asset Manager and Due Diligence Team. Charged with resolving construction issues and preventing unnecessary costs. Meet regularly with city council for project approvals, negotiate deals with tenants, travel throughout the Southeast seeking sites to acquire, and manage pro forma for projects among other daily activities.
• Acquired and Completed an Average of 1 million Square Feet of Shopping Center Space Year-after-Year Since 2012
• Spearheaded the redesign/remodel of the Tallahassee Mall from 2015 -2018, a $100 million project consisting of an amphitheater, Belk store, Guitar Center, AMC Theater, Charter School and more. Handled all entitlements, zoning, approval and REA with the city.
• Negotiated with the city of Gautier, MS 57 acres free and clear for Singing River Mall, along with $20 million in incentives all developments.
• Boosted Patton Creek Shopping Center from 72% to 94% occupancy rate; successfully raising rental income by 20% and sold the property with net operating income.
• Successfully managed four Publix anchor shopping centers over the past three years in Birmingham, AL Pensacola, FL and Gallatin, TN.
• Recently completed a mall in Bristol, VA with anchor stores Kroger, Marshall’s and JCPenney.