Shawn Baker
Savannah,GA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Store Manager
Circle K Corp
Savannah, MI
07.2020 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance customer service skills.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Conducted regular store audits to ensure cleanliness and safety standards.
- Implemented visual merchandising strategies to improve product presentation.
- Sorted and categorized inventory items for efficient storage and maintained stock levels for optimal product availability.
- Monitored inventory levels and placed orders to restock shelves.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored sales trends and adjusted strategies to meet changing demands.
- Collaborated with corporate teams on promotional planning and execution.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Maintained accurate records of employee performance reviews.
Tax Preparer
KKS Tax Services
Savannah, Georgia
01.2011 - Current
- Prepared individual and business tax returns using current tax laws and regulations.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Reviewed financial documents to ensure accuracy and compliance with IRS guidelines.
- Assisted clients in understanding tax obligations and provided recommendations for deductions.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Conducted audits of client files to identify discrepancies and ensure proper documentation.
- Educated clients about new tax legislation affecting their financial situations.
- Collaborated with colleagues to streamline tax preparation processes and improve efficiency.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Provided exceptional customer service through clear communication and timely responses to inquiries.
Store Manager
Dollar General store
Savannah, Georgia
01.2017 - 01.2021
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Organized inventory and maintained stock levels for optimal product availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Collaborated with corporate teams on promotional planning and execution.
- Resolved customer complaints in a timely manner.
Education
Associate - Business Administration And Management
Savannah Technical College
Savannah, GA 08.2017 - 10.2019
Savannah High
Savannah, GASkills
- Inventory management
- Inventory control
- Sales forecasting
- Sales analysis
- Visual merchandising
- Budget management
- Customer relationship management
- Staff training
- Process improvement
- Problem solving
Timeline
Store Manager
Circle K Corp
07.2020 - Current
Associate - Business Administration And Management
Savannah Technical College
08.2017 - 10.2019
Store Manager
Dollar General store
01.2017 - 01.2021
Tax Preparer
KKS Tax Services
01.2011 - Current
Savannah High