Shawn Ball
Troy
Summary
Adept Service Technician with a history at KLX Energy Services, where I elevated customer satisfaction through efficient, timely service and expert equipment maintenance. Certified in Forklift, OSHA 10, and CPR/First Aid, I excel in safety adherence and problem-solving, significantly reducing workplace hazards and ensuring peak machine performance.
Overview
8
8
years of professional experience
Work History
Service Technician
KLX Energy Services
01.2017 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Gilmer County High School
GlenvilleSkills
Forklift Certified
OSHA 10
CPR and First Aid
Safeland
Timeline
Service Technician
KLX Energy Services
01.2017 - Current
Gilmer County High School
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