Shawn Blake
Lithonia,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Mission + Market
06.2022 - 12.2022
- Greeted guests and escorted them to their tables, providing menu recommendations and answering any questions they may have had
- Maintained a thorough knowledge of the menu, including daily specials, wine pairings, and ingredients
- Took orders accurately and entered them into the restaurant's computer system promptly
- Monitored dining areas for seating availability, service, safety, and well-being of guests
- Checked on guests throughout their meal to ensure their satisfaction, making adjustments as necessary
- Processed payment and provided change as needed.
Dishwasher
Chili's-Kennesaw, GA
02.2019 - 07.2021
- Washed, rinsed, and sanitized dishes, glassware, and silverware both by hand and using commercial dishwashing machines
- Swept and mopped floors, ensuring a clean and safe working environment
- Assisted in receiving and organizing deliveries, ensuring accurate inventory management
- Removed trash and recyclables, maintaining cleanliness and orderliness in the kitchen and dining areas
- Adhered to all food safety and sanitation regulations, including proper handling and storage of food products
- Communicated effectively with the kitchen staff to meet their needs and maintain a smooth workflow.
Picker/Packer
Amazon Warehouse-Stone Mountain, GA
01.2020 - 03.2021
- Strong attention to detail and accuracy in handling inventory
- Proficient in operating forklifts and other warehouse equipment
- Ability to work efficiently in a fast-paced and physically demanding environment
- Excellent organizational and time management skills
- Knowledge of warehouse safety practices and procedures
- Ability to work independently as well as part of a team
- Proficient in using barcode scanners and inventory management systems.
Customer Service Representative
Chime Solutions-Morrow, GA
10.2017 - 05.2018
- Assisted customers in navigating the company's online platform, troubleshooting technical issues, and providing step-by-step guidance
- Handled a high volume of customer inquiries, maintaining professionalism and composure in a fast-paced remote environment
- Proactively identified opportunities to improve customer experience and provided feedback to the management team for process enhancements
- Collaborated with the product development team to relay customer feedback, contributing to the enhancement of product features and usability
- Participated in regular training sessions to stay updated on product knowledge, policies, and customer service best practices
- Recognized for exceptional performance and received multiple customer service awards for consistently meeting or exceeding performance targets.
Housekeeper
WESTIN HOTEL by Marriott-Atlanta, GA
09.2015 - 01.2016
- Responsible for maintaining cleanliness and orderliness of assigned areas
- Thoroughly cleaned and sanitized rooms, including dusting, vacuuming, mopping, and polishing surfaces
- Changed linens, made beds, and replenished supplies
- Removed trash and disposed of it properly
- Assisted with laundry duties, including washing, drying, and folding clothes
- Responded to guest requests and ensured a pleasant and comfortable stay
- Collaborated with team members to ensure efficient operations and customer satisfaction.
Busser/Barback
Twin Peaks-Barback
- Cleared tables of dishes and debris
- Assisted servers with refilling drinks and delivering food
- Stocked and restocked supplies in the bar and kitchen areas
- Cleaned and maintained the dining and bar areas
- Assisted bartenders with mixing drinks and preparing garnishes.
Education
High school diploma - Business Management
Stone Mountain High School
Stone Mountain, GA01.2018
Skills
- Food Delivery
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Supply Restocking
- Guest Seating
- Sales Techniques
- Professional Appearance
- POS operation
- Performance Improvement
- Cash Handling
- Table Bussing
- Order Management
- Positive and professional
- Menu presentation
- Liquor, wine, and food service
- Efficiency Improvement
- Task Delegation
- Meeting facilitation
Certification
Driver's License
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Community service outreach through ministry.
Timeline
Server
Mission + Market
06.2022 - 12.2022
Picker/Packer
Amazon Warehouse-Stone Mountain, GA
01.2020 - 03.2021
Dishwasher
Chili's-Kennesaw, GA
02.2019 - 07.2021
Customer Service Representative
Chime Solutions-Morrow, GA
10.2017 - 05.2018
Housekeeper
WESTIN HOTEL by Marriott-Atlanta, GA
09.2015 - 01.2016
Busser/Barback
Twin Peaks-Barback
High school diploma - Business Management
Stone Mountain High School
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