Shawn Bradshaw
Laurel,MT
Summary
I was employed at Chater communications with extensive experience in Repair and troubleshooting of our video equipment. I was originally hired as an internet and phone rep, helping customers who called needing assistance with their service.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
Health Access
Intermountain Healthcare
12.2018 - Current
- Maintained a high level of confidentiality with sensitive client information, fostering trust and rapport.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Contributed to team meetings by sharing insights from direct client experiences, fostering collaboration and continuous improvement among staff members.
- Managed caseloads efficiently by prioritizing tasks and maintaining detailed documentation of client interactions and progress.
Video Repair Troubleshooter
Spectrum
02.2007 - 05.2018
- I assisted customers that called in needing help with their video equipment over the phone
- I also assisted in billing issues as well including taking payments over the phone and helping understand customer bills
- I was originally hired as an internet and phone specialist with the same duties
- Once Spectrum took over the call center we were migrated to Video repair.
Education
Associate of Applied Science - HVAC Repair
MSU-B City College
Billings, Montana01.1994
Skills
- Computer proficient
- Client-focused
- Excel in assisting in customer support
- Account management
- Customer service
- Problem solving
- Multi-Tasking while dealing with problems
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Punctual and Hardworking
- Reliability
Activities
Relay for Life cancer event, Billings West, While with Charter I was involved with the Relay for Life cancer event at Billings West. The last year I even took photos of the event that was shown on our company website.
Timeline
Health Access
Intermountain Healthcare
12.2018 - Current
Video Repair Troubleshooter
Spectrum
02.2007 - 05.2018
Associate of Applied Science - HVAC Repair
MSU-B City College