Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Brown

VA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

4
4
years of professional experience

Work History

Sales Associate

Footlocker Retail
Richmond, VA
08.2020 - 10.2021
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Online Grocery Associate

Walmart
Glen Allen, VA
01.2021 - 07.2022
  • Troubleshot any problems or errors that occurred during checkout.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Processed payments for orders using various payment methods.
  • Maintained accurate records of all orders placed through the website.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.

Ramp Agent

Unifi
Sandston, VA
01.2024 - Current
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.

Education

High School Diploma -

Hermitage High School
Richmond, VA
06-2022

Skills

  • Product Sales
  • Upselling
  • Inventory Control
  • Goal-Oriented
  • Relationship selling
  • Quick Learner
  • Fast Pace Worker
  • No Supervision needed worker
  • Written and oral communication skills
  • Cash Handling Accuracy
  • Cash Register Operation
  • Listening Skills
  • Positive and professional

Timeline

Ramp Agent

Unifi
01.2024 - Current

Online Grocery Associate

Walmart
01.2021 - 07.2022

Sales Associate

Footlocker Retail
08.2020 - 10.2021

High School Diploma -

Hermitage High School

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Shawn Brown