Shawn Brown

Drives sales, manages expenses, and directs all the operational activities of a designated district stores.

• CUSTOMER EXPERIENCE: Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores.
• TALENT MANAGEMENT: Assesses assigned Store Managers to determine talent opportunities and impact on store performance. Develops and maintains programs for recruitment, training and developing customer-focused associates through coaching.
• FINANCIAL MANAGEMENT: Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations through effective reporting analysis.
• OPERATIONAL MANAGEMENT: Provides oversight of all activities of the district's store operations and personnel in the use of company policies. Leads a team of Store Managers that continually have a focus on driving customer satisfaction , in-store presentation , and supporting the customer through proficient store operations.

• Build Talent: Provided input to the Regional Manager and ensured the implementation of succession planning goals and development plans through ensuring associate productivity by providing clear instruction, follow-up, feedback, recognition and accountability at all levels.
• Operational Capability: Planned for, managed and ensured store was merchandised to maximize sales based on customer demographics, traffic patterns, and market conditions, including competition through flawless execution of company tools and Pier 1 brand standards.
• Customer Experience, Built the Pier 1 Brand: Recruited, coached, trained, motivated, and developed the store team to maximize customer experience and sales by maintaining high standards of performance and conduct for the team while holding the entire accountable to meet or exceed all Key Performance Indicators as a result sales volume increased by over $400,000 in five year period.

• Drove sales to over 9.5 million dollars for a sales increase of over 38% in 18 months.
• Relentlessly overcome obstacles from an operational standpoint which reduced shrink to .5%.
• Cut turnover from 80% to under 25% by creating a culture focused on employee satisfaction.
• Developed strong dependent/interdependent teams which successfully implemented and executed company initiative.

• Opened new store and grew to over 29.6 million in annual sales;
• Directed up to 150 team members.
• Achieved sales at better than 12% to budget; Achieved profit of 456K.
• Oversaw day to day operations for Logistics, Hardlines, Softlines, Team Relations, Assetsg Protection & Guest Service.
• Recruited select and developed a diverse team of 8 Executive Team Leaders, 21 Team Leaders and 8 Specialists to deliver Fast, Fun and Friendly service to the guests.

• Shouldered P&L responsibility for 18 million dollar multi unit retail stores.
• Supervised 20 store managers, 120 associates and 2 Training Supervisors for operational excellence.
• Reduced inventory loss from 2.2% to 1.2% by implementing better accounting practices.
• Implemented visit strategy to lead team to surpass District and Regional goals in sales, profit, margin and shrink control.