Shawn Crawford
Lynchburg,VA
Summary
A self motivated retail sales professional with extensive experience in sales, merchandising and stock control. A passion for developing customer relations and high energy levels contribute to outstanding customer service. Excellent communication skills and a commitment to team work result in exceeding sales quotas. A flexible and dependable employee
Overview
20
20
years of professional experience
Work History
Forwarding Associate
J.Crew Factory
Lynchburg, VA
11.2024 - Current
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Maintained a clean and organized work area to promote safety and productivity
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
- Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
- Operated pallet jacks and hand trucks to move materials within the warehouse
Manager
Farmers Garden
Lynchburg, VA
01.2024 - 11.2024
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
- Managed daily operations, including scheduling, inventory management, and customer service
- Developed and implemented strategies to improve productivity and streamline processes
- Led a team of XX employees, providing guidance and support to ensure efficient operations
Sales Associate
Kay Jewelers
Lynchburg, VA
09.2022 - 01.2024
- Provide guests with knowledge on various gemstones and metal types
- Provide guests with different financing and leasing options
- Maintain constant communication with clients through call logs and e-mails daily
- Consistently keeping clients happy through special ordering, custom jewelry making, and partnering with vendors
- Recruiting and hiring through networking with other businesses
- Training team members in selling skills and security procedures
- Performing all opening and closing procedures
- Completing designated courses in furthering fine jewelry knowledge and business practices
- Merchandising to make jewelry cases as appealing as possible
- Completing all marketing requirements to achieve maximum results for special events and promotions
- Maintaining consistent sales standards as set forth by the company
Client Service Representative
Thriveworks Counseling and Life Coaching
Lynchburg, VA
04.2018 - 04.2020
- Coaching
- Scheduling/Cancelling appointments for existing clients for over 100 office locations
- Updating insurance information; handling of customers' complaints
- Took calls regarding any billing inquiries or concerns
Sales Supervisor/Acting Assistant Manager
Kay Jewelers
Lynchburg, VA
02.2016 - 04.2018
- Provide guests with knowledge on various gemstones and metal types
- Provide guests with different financing and leasing options
- Maintain constant communication with clients through call logs and e-mails daily
- Consistently keeping clients happy through special ordering, custom jewelry making, and partnering with vendors
- Recruiting and hiring through networking with other businesses
- Training team members in selling skills and security procedures
- Performing all opening and closing procedures
- Completing designated courses in furthering fine jewelry knowledge and business practices
- Scheduling and Payroll
- Merchandising to make jewelry cases as appealing as possible
- Completing all marketing requirements to achieve maximum results for special events and promotions
- Maintaining consistent sales standards as set forth by the company
Store Manager
Spencer Gifts
Lynchburg, VA
04.2006 - 04.2015
- Operated a register for cash, check, and credit card transactions
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout counter and displays
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the cash in the register
- Identified potential shoplifters and alerted the team
- Trained and coached all members of the team, including management
- Shared best practices with team members to increase sales and productivity
- Followed merchandising guidelines to create visually appealing displays
- Used downtime to complete other tasks such as restocking and cleaning
- Worked with management team to implement proper divisions of responsibilities
- Cultivated a positive work environment through recognition for good work
- Strategically scheduled team members to ensure optimal staffing at all times
- Maintained a weekly budget
- Hired and recruited new team members by effectively networking with other stores
- Processed shipment and supply orders
- Completed returns and exchanges
- Maintained merchandising standards, including displays and windows to create a visually appealing environment
- Planned and executed multiple inventories
Outside Sales Representative
Sam's Club
Lynchburg, VA
09.2004 - 09.2006
- Operated a register for cash, check, and credit card transactions
- Stocked and replenished merchandise according to store merchandise layouts
- Priced merchandise, stocked shelves, and took inventory of supplies
- Cleaned and organized the store including the check out counters and displays
- Alerted members to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the cash in the registers
- Identified potential shoplifters and notified members of management
- Retrieved fax orders for members
- Went out into the field and signed up new business clients
- Set up business owners with lines of credit
- Cross-trained as a front end supervisor
- Completed returns and exchanges
- Formed business relationships with members to better assess each of their individual needs
Education
High School Diploma -
Brookville High School
Lynchburg, VA06.2003
Skills
- Nannying
- Profit & Loss
- Retail Management
- Management Experience
- Strategic Planning
- Recruiting
- Store Management
- Merchandising
- Sales Management
- P&L Management
- Customer Service
- Budgeting
Timeline
Forwarding Associate
J.Crew Factory
11.2024 - Current
Manager
Farmers Garden
01.2024 - 11.2024
Sales Associate
Kay Jewelers
09.2022 - 01.2024
Client Service Representative
Thriveworks Counseling and Life Coaching
04.2018 - 04.2020
Sales Supervisor/Acting Assistant Manager
Kay Jewelers
02.2016 - 04.2018
Store Manager
Spencer Gifts
04.2006 - 04.2015
Outside Sales Representative
Sam's Club
09.2004 - 09.2006
High School Diploma -
Brookville High School