Summary
Overview
Work History
Education
Skills
Certification
References
Software Hardware Proficiency
Websites
References
Timeline
Generic

Shawn Damkroger

Richardson,TX

Summary

Dynamic leader with a proven track record at WD Communications, excelling in client relationship development and project management. Spearheaded large-scale installations and infrastructure upgrades, enhancing service delivery and client satisfaction. Recognized for cultivating high-performing teams and implementing effective training programs, driving operational excellence and significant revenue growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

President

WD Communications
07.2020 - Current
  • Responsible for installation of Hill-Rom/Baxter Nurse call systems in hospitals.
  • Installed Hill-Rom/Baxter nurse call system in JPS Hospital in Fort Worth, Texas.
  • Installed Multiple Village Medical facilities infrastructure across the Metroplex.
  • Orchestrated large-scale cabling infrastructure upgrades for corporate clients.
  • Cultivated long-term client relationships through exceptional service delivery.

Regional Manager

Prime Communications
12.2017 - 05.2020
  • Responsible for supervision of 40+ field technicians who reside in the Texas hub (Southwest region).
  • Responsible for quarterly and yearly employee performance reviews and the time and expense approvals of over 40 technicians.
  • Assisted in the creation and ongoing improvement of the Task Training Program, a comprehensive training program in nurse call and patient monitoring systems installation for field technicians.
  • Responsible for detailed Q&A's of all nurse call and patient monitoring system installations in the Southwest region.
  • Secured space and opened Dallas division office in April 2018.

Lead Technician

Lone Star Cable
01.2015 - 12.2017
  • Responsible for supervision of structured cabling jobs from walk-through to final punch for a client base of local and national businesses.
  • Supervised, planned, scheduled, and coordinated staff to ensure quality installs.
  • Construction, dressing and termination of MDF and IDF IT rooms on small and large-scale projects.
  • Troubleshooting and repairing customer's network infrastructure for a wide variety of issues, utilizing specialized equipment.
  • Digital capture of blueprints and mark up using CAD and graphic design programs like Photoshop.
  • Assisting in redesign of company website, including content creation and all aspects of website design.

President

Dallas Rail & Mantel
11.2001 - 03.2015
  • Increased annual sales from 1.5 million to 3 million over four years.
  • Managed day-to-day operations for largest stairbuilding company in Dallas.
  • Performed stair installations for prominent homebuilders, including Darling and David Weekley.
  • Expanded client base with homebuilders across Dallas, Austin, and San Antonio markets.
  • Developed comprehensive quality control system, including policy documentation and inspection protocols.
  • Created customized presentation materials for upgrade options, enhancing customer relations and driving sales.
  • Executed warranty work for homebuilder customers, ensuring timely service fulfillment.
  • Initiated computer-based bidding procedures, maintaining an organized archive of blueprints.

Owner

Damkroger Commercial Services
08.1998 - 04.2001
  • Founded new commercial furniture installation company.
  • Provided turnkey installation of commercial furniture.
  • Maintained space for prestigious client base including: American Airlines, ITT, IBM, Rolm, Siemens and the Internal Revenue Service.
  • Training and mentoring of new employees.
  • Working directly with customers to design new workspaces and then implementing with CAD space planning of commercial furniture.

Education

Bachelor of Arts Degree -

University Texas At Dallas
Dallas, TX
05-1998

Skills

  • Client relationship development
  • Performance assessment and feedback
  • Staff management and project oversight
  • Leadership team building
  • Project management
  • Training program development
  • Client service delivery
  • Organized and detail oriented

Certification

  • BICSI Certification - Installer 1
  • Hill-Rom/Baxter Certification
  • Mindray Certification
  • OSHA 30

References

Available upon request

Software Hardware Proficiency

  • Windows and Apple Macintosh OS
  • Utility/system software experience including Microsoft Word, Excel, Illustrator, InDesign and Photoshop
  • ConnectWise, JobTread: Construction Estimating and Project Management
  • Graphic design
  • Web design
  • Desktop publishing

References

References available upon request.

Timeline

President

WD Communications
07.2020 - Current

Regional Manager

Prime Communications
12.2017 - 05.2020

Lead Technician

Lone Star Cable
01.2015 - 12.2017

President

Dallas Rail & Mantel
11.2001 - 03.2015

Owner

Damkroger Commercial Services
08.1998 - 04.2001

Bachelor of Arts Degree -

University Texas At Dallas

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