Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Defranco

Cincinnati,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

GameStop
Cincinnati
10.2022 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Night Stocker

Kroger
Cincinnati, Ohio
12.2021 - 02.2022
  • Received and unpacked deliveries of store merchandise.
  • Organized stockroom shelves according to product type.
  • Restocked shelves with merchandise from back room storage area.
  • Maintained cleanliness of work areas throughout shift.
  • Rotated stock regularly to ensure freshness of items on display.
  • Identified damaged goods and reported them to supervisor for return.
  • Adhered to company safety policies while working around heavy machinery and equipment.

Education

GED -

Cincinnati Job Corps
Cincinnati, Ohio
12-2018

Skills

  • Scheduling
  • Product Knowledge
  • Customer Relationship Management (CRM)
  • Positive and professional
  • Reading Comprehension
  • Grammar
  • Prioritization
  • Retail sales customer service
  • Quality Control
  • Customer Service
  • Stock management

Timeline

Customer Service Representative

GameStop
10.2022 - 11.2022

Night Stocker

Kroger
12.2021 - 02.2022

GED -

Cincinnati Job Corps
Shawn Defranco