Shawn Dirnberg
Orlando,FL
Summary
Dynamic leader with a proven track record at Elyria Plastic, enhancing team performance and operational efficiency. Expert in customer relations and shipment tracking, I've driven significant improvements in service delivery and inventory management. Skilled in fostering partnerships and training staff, my approach has consistently elevated customer satisfaction and streamlined business operations.
Overview
25
25
years of professional experience
Work History
Shop Owner
Collosal Ponds and Aquatic Features
01.2022 - 07.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Team Leader
Elyria Plastic
12.2018 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Tow motor,and material handling along with shipping and receiving
Supervisor of Operations
Perrys Plantation
06.2017 - 07.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Shipping and Receiving Clerk
Rank Furniture
03.1999 - 10.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
Education
Ged - Business
Columbian High School
Tiffin, OH10.1999
Skills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Customer service background
- Store maintenance
- Marketing experience
- Staff hiring and training
- Customer service expertise
- Waste Reduction
- Shipment Tracking
- Health and Safety Regulations
- Sales proficiency
- Customer Relations
- Tow motor
- Pallet jack
Timeline
Shop Owner
Collosal Ponds and Aquatic Features
01.2022 - 07.2024
Team Leader
Elyria Plastic
12.2018 - 08.2022
Supervisor of Operations
Perrys Plantation
06.2017 - 07.2022
Shipping and Receiving Clerk
Rank Furniture
03.1999 - 10.2021
Ged - Business
Columbian High School
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