Shawn Dombek
Columbia
Summary
Dynamic and results-driven sales professional with a proven track record of acquiring and managing over 500 + enterprise-level accounts. Skilled in business development, client relationship management, and cross-functional team leadership. Experienced in leveraging CRM systems, conducting in-person presentations, and exceeding revenue targets through strategic planning and customer-centric solutions.
Accomplished Business Account Manager successful at generating and implementing strategic development plans for accounts of different sizes. Manages and optimizes sales funnels to sustain and maximize revenue. Expert in prospecting, cross-selling and portfolio development.
Overview
11
11
years of professional experience
Work History
Business Account Executive
Comcast
02.2024 - Current
- Created and managed sales presentations for products such as dedicated internet, VoIP, and cybersecurity platforms.
- Maintained and built relationships with C-level stakeholders to drive customer retention and satisfaction.
- Worked cross-functionally with engineers, vendors, and internal teams to deliver services and maintain SLAs.
- Consistently met sales targets through effective lead generation and brand promotion.
- Provided ongoing support to clients post-sale for service optimization.
- Monitored industry trends to inform strategic decision-making and competitive positioning.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Presented product offerings and services to potential business customers.
- Developed client relationships to enhance account retention and satisfaction.
Director of Business Sales
Verizon Wireless
New London
02.2022 - 02.2024
- Managed 500+ business accounts using Salesforce CRM, offering technical support and account management.
- Conducted quarterly reviews and customized outreach for enterprise clients across the US.
- Acquired over 140 new clients, leading to 30% annual growth and $550K+ gross profit per year.
- Oversaw administrative staff and streamlined order fulfillment and equipment purchasing.
- Trained and mentored sales team on product offerings and customer service techniques.
- Collaborated with cross-functional teams to improve overall sales strategies and performance.
- Managed key accounts by building relationships and understanding client needs effectively.
- Created monthly reports outlining progress towards achieving targets as well as recommendations for improvement.
- Managed the entire sales process from lead generation through close of sale.
- Monitored competitors' activities and pricing structures in order to remain competitive in the market.
- Resolved any customer complaints promptly and professionally while maintaining customer satisfaction levels.
- Developed strategic sales plans to enhance customer engagement and retention.
Operations Manager
Cargill Express Detail Center
Putnam
12.2018 - 02.2022
- Directed a team of 12+ employees, managing inventory, payroll, advertising, and scheduling.
- Led public outreach and vendor coordination for multiple service departments.
- Increased profits by 15%+ annually by introducing new products and improving operations.
- Handled customer complaints and ensured positive client experiences.
- Managed daily operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Trained new employees on operational procedures and safety protocols.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Finance & Sales Representative
Cargill Chevrolet
Putnam
10.2014 - 12.2018
- Met with customers, processed payments, and verified vehicle documentation.
- Trained new staff on customer service and upselling techniques.
- Designed in-store promotions and maintained vehicle lot presentation.
- Enhanced customer purchases through effective needs analysis and product bundling.
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting vehicles that suit their needs and preferences.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Education
Associate of Science - Business Administration
Quinebaug Valley Community College
Diploma - General Studies
Killingly High School
Skills
- B2B Sales & Lead Generation
- Salesforce CRM
- Account Management
- Customer Service & Retention
- Technical Product Knowledge (VoIP, Cybersecurity, Internet Services)
- Cold Calling & Prospecting
- Procurement
- Marketing and Financial Analysis
- Asset and Logistics
- Data Reporting & P&L Coordination
- Team Management & Training
- Customer relationship management
- Sales presentations
- Account management
- Mentorship and training
- Effective communication
- Time management
- Conflict resolution
- Performance tracking
- Business development
Timeline
Business Account Executive
Comcast
02.2024 - Current
Director of Business Sales
Verizon Wireless
02.2022 - 02.2024
Operations Manager
Cargill Express Detail Center
12.2018 - 02.2022
Finance & Sales Representative
Cargill Chevrolet
10.2014 - 12.2018
Associate of Science - Business Administration
Quinebaug Valley Community College
Diploma - General Studies
Killingly High School