Shawn Goodwin
Hudson,NH
Summary
Dynamic professional with extensive experience at Northeast Men's Health, excelling in patient coordination and operations management. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in Salesforce and Microsoft Office, with a strong ability to foster relationships and drive team success.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Northeast Men's Health
04.2024 - Current
- Sales
- Phone Skills
- Patient Interactions
- Microsoft Office
- Office Experience
Medical Assistant
Northeast Men's Health
09.2023 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, vital signs, medication information, symptoms, and allergies.
- Performed Phlebotomy
- Administered IM / SubQ Injections
Regional Operations Manager
Northeast Men's Health
05.2022 - 09.2023
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with sales teams to drive continued success.
- Managed four locations with dozens of staff members.
- Inventory and Ordering Management.
Patient Care Liaison
Northeast Men's Health
07.2018 - 05.2022
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
- Participated in team meetings to review patient progress and adjust care plans accordingly.
- Outreach to patients by phone, email, and text message.
Office Coordinator
Northeast Men's Health
06.2017 - 07.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Ordered medication.
- Recorded financial transactions.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2021
Associate of Arts - Liberal Arts And Scientists
Southern New Hampshire University
Hooksett, NH05-2017
Skills
- Sales
- Management
- Salesforce
- Phone Sales
- Microsoft Office
- EHR/EMR
- Inventory/Ordering
Timeline
Patient Coordinator
Northeast Men's Health
04.2024 - Current
Medical Assistant
Northeast Men's Health
09.2023 - 04.2024
Regional Operations Manager
Northeast Men's Health
05.2022 - 09.2023
Patient Care Liaison
Northeast Men's Health
07.2018 - 05.2022
Office Coordinator
Northeast Men's Health
06.2017 - 07.2018
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Arts - Liberal Arts And Scientists
Southern New Hampshire University
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