Shawn Gormley
General Floor
Blue Bell,PA
20
years of professional experience
Hardworking and passionate while being a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Skilled in enhancing systems and workflows that align with technical solutions and business objectives. Taking a proactive approach to identifying and addressing issues, with a a focus on processes and supporting team objectives. Ready to help team achieve company goals.
Work History
Sales Associate
11 Months- Assisted customers in product selection, ensuring satisfaction and repeat business.
- Developed promotional displays to increase product visibility and drive sales performance.
- Managed inventory levels, facilitating efficient stock replenishment and organization.
- Work with all accounts to ensure quick delivery and satisfaction
- Provided product knowledge training to new team members, enhancing overall service quality.
- Managed returns, exchanges and refunds in accordance with store policy.
Systems Analyst
4 Years 7 Months- Supported multiple software applications across the company, enhancing user experience through effective customer service.
- Engaged with Salesforce extensively to streamline workflows and enhance productivity.
- Managed door changes, time zone updates, installing new doors/panels, users, badge printing and providing card access for 27 Retirement home.
- Support of the emergency alert system to manage users and contacts. These calls, emails or text messages would notify Residents, staff and Resident families during storms or outages. Was used very frequently during the Covid pandemic.
- Helped transition to a new Culinary POS system. I would order new equipment, configure iPads, create new users and audit the system using a Power BI every day to ensure the correct information was listed.
- Managed multiple projects within our team, consistently meeting deadlines.
- The work order system went directly through Salesforce. All users were managed through the system. Ensured users had the correct role and profile to do their jobs in a professional and timely manner..
- Led initiatives to implement new technologies, resulting in improved service delivery.
- Created dashboards, layouts, record types and reports to ensure a faster transition of data.
- Conducted user training sessions to promote the new software and how they can be effectively used.
Service Desk Technician
2 Years 8 Months- Handled first and second level support calls and work order requests promptly.
- Field between 40-60 calls a day while providing excellent customer service.
- Learn new information daily as information or systems within the company or department change.
- Redeployed and imaged devices, including desktops, laptops, and iPads.
Painter - Foreman
3 Years 9 Months- Executed routine responsibilities to ensure smooth workflow and service excellence related to the job to provide the highest satisfaction for the customer.
- Creating an engaging workplace culture to enhance team learning and performance.
- Collaborated with team members to develop efficient workflows for large-scale projects, enhancing productivity.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Produce Associate
10 Years 5 Months- Stocked fruits and vegetables to maintain freshness and availability.
- Prepared produce for display to enhance visual appeal and attract customers.
- Audited dates and quality to ensure product safety and compliance.
- Providing excellent customer service.
Education
Associates of The Arts
High School Diploma
Skills
Sales techniques and development.
Reliable
friendly and outgoing.
Customer engagement.
Proficient in Microsoft office products.
Teamwork and collaboration.
Problem-solving and listening skills.
Multi-tasking strength.
Goal oriented.
Team leadership.
Timeline
Sales Associate
General Floor
09.2025 - CurrentRead More
Systems Analyst
Acts Retirement Life Communities
09.2019 - 04.2024Read More
Service Desk Technician
Acts Retirement-Life Communities
01.2017 - 09.2019Read More
Painter - Foreman
Certa Pro Painters
04.2013 - 01.2017Read More
Produce Associate
Giant Food Stores
09.2006 - 02.2017Read More
Eastern University
Associates of The Arts
Read More
North Penn High School
High School Diploma
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