Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Gould

Plattsburgh,NY

Summary

28 year customer service specialist looking for a career change. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Postmaster

USPS
02.2023 - 11.2023
  • Hired, trained and evaluated performance of 9 employees.
  • Managed daily operations of 9-employee post office.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • In charge of and oversaw of all revenue.

Relief Postmaster

USPS
09.2022 - 02.2023
  • Hired, trained and evaluated performance of 5 employees.
  • Managed all postal operations from from finance to labor.
  • Worked closely with higher district manager to set and achieve goals for the office.
  • Managed daily operations of 5-employee post office.
  • Managed time efficiently in order to complete all tasks within deadlines for the post office as a whole.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Maintenance Technician

USPS
05.2022 - 09.2022
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.

Maintenance Crew Member

USPS
04.2020 - 05.2022
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Custodial
  • Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.

Owner President CEO Holiday Motel

Self-employeed
06.2018 - 06.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Owner operator

Window Clerk

USPS
07.1995 - 06.2018
  • Assisted customers by answering questions and fulfilling requests.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Sold stamps and other postal merchandise at the window as well as maintained stamp stock.

Education

No Degree - General Studies

Ferris State University
Big Rapids, MI

High School Diploma -

Tri County High School
Howard City, MI
06.1991

Skills

  • Transactions Oversight
  • Customer-Oriented
  • Postal Product Pricing
  • Policy Compliance
  • Customer service specialist

Timeline

Postmaster

USPS
02.2023 - 11.2023

Relief Postmaster

USPS
09.2022 - 02.2023

Maintenance Technician

USPS
05.2022 - 09.2022

Maintenance Crew Member

USPS
04.2020 - 05.2022

Owner President CEO Holiday Motel

Self-employeed
06.2018 - 06.2021

Window Clerk

USPS
07.1995 - 06.2018

No Degree - General Studies

Ferris State University

High School Diploma -

Tri County High School

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