Shawn Hayes
Elmhurst Memorial Hospital
Westmont,IL
15
years of professional experience
Accomplished scheduler with extensive expertise in coordinating and optimizing medical procedures, consistently enhancing operational efficiency. Skilled in managing intricate schedules to ensure seamless workflows and elevate patient satisfaction, while maintaining a strong focus on teamwork and adaptability to dynamic needs. Renowned for delivering precise and timely results through exceptional reliability, communication, and problem-solving abilities. Committed to fostering collaborative environments that drive success and innovation in healthcare settings.
Work History
Procedure Scheduler
2 Years 3 Months- Serve as main resource to physician for surgery scheduling.
- Scheduling: Book surgical or specialty procedures while maximizing facility/equipment availability and aligning with surgeon/provider schedules, complete all surgical forms and send to surgical facility, ensure all paperwork needed for surgery is received by the facility.
- Pre-Procedure Prep: Ensure all required tests (e.g., blood work, EKG, H&P), patient consents, and physician orders are properly completed and filed in the chart.
- Patient Communication: Instruct patients on pre-operative requirements (e.g., fasting, arrival times)
- Coordination: Communicate changes, cancellations, or delays to all affected departments, doctors, and the patient.
Procedure Scheduler
3 Years 4 Months- Greet patients in a friendly manner whether on the phone or in person
- Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
- Verify patient personal and insurance information coordinate pre-op testing per insurance.
- Single point-of-contact for internal staff and external inquiries for all scheduled procedures
- Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary
- Contact patient to confirm procedure/surgery; Explain and verify proper prep instructions with patients, route to nurse if appropriate.
- Prepare all essential paperwork for referral coordinator and facilities.
- Verify daily doctor’s schedules, print and distribute to appropriate personnel.
- Maintain the strictest patient confidentiality.
- Work with billing staff to ensure all procedures are charged.
- Cover/fill-in for co-workers as needed.
- Track case volume and direct cases to facilities per direction of management team
Medical Assistant
9 Years 8 Months- Maintain clean, warm and inviting examination rooms for patient visits
- Provide office support to physician during examinations, record the accurate documentation of the patients visit and procedures in the system; Record diagnosis, discharge, and prescription and/or follow up instructions as well as consultations or discussions with patients.
- Assist with minor procedures, dressing changes and other first aid procedures
- Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing
- Review content of all patient medical records to ensure completion and accuracy prior to submission to the medical provider for final review and approval.
- Conduct onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests give immunizations/injections
- Maintain physician schedule; Schedule STAT appointments
- Preparation of miscellaneous patient correspondence as requested by physician; Page physicians via AlertMD
- Pre-chart preparation for upcoming visits
Education
Medical Assistant Diploma
President’s List, Student Ambassador, Perfect Attendance; Alpha Beta Kappa; National Honor Society
Business Arts
Accelerated Class in Business Management
Business Management
High School
Skills
Patient care coordination
Appointment coordination
Timeline
Procedure Scheduler
Elmhurst Memorial Hospital
05.2024 - CurrentRead More
Procedure Scheduler
Duly Health and Care
01.2021 - 05.2024Read More
Medical Assistant
DuPage Medical Group
05.2011 - 01.2021Read More
Westmont High School
High School
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College of Du Page
Business Management
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Lewis University
Accelerated Class in Business Management
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Axia College
Business Arts
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Everest College
Medical Assistant Diploma
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