SHAWN HECKAMAN
Ypsilanti,MI
Summary
Really good server with a strong work ethic and exceptional customer service experience at Real Seafood Company. Proven ability to engage guests and enhance satisfaction through attentive service. Skilled in multitasking and maintaining high standards under pressure, contributing to improved team efficiency and guest retention. Reliable and responsible team player dedicated to excellence.
Overview
30
30
years of professional experience
Work History
Server
Real Seafood Company
Ann Arbor, MI
09.1996 - Current
- Provided excellent customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed order delivery efficiently, coordinating with kitchen staff to ensure timely service.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on restaurant policies and menu offerings to enhance team performance.
- Collaborated with team members to optimize workflow during peak hours, improving overall efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma - General Studies
Columbia Central
Brooklyn, MI06-1990
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Memory retention
Cool under pressure
High energy and stamina
Multitasking Abilities
Reliability
Reliable and responsible
Timeline
Server
Real Seafood Company
09.1996 - Current
High School Diploma - General Studies
Columbia Central