Shawn Hernandez
Fort Myers,FL
Summary
I pride myself in being a results-driven General Merchandise Manager with proven expertise in inventory management, sales driven expertise and team coordination. Enhanced store presentation through effective visual merchandising strategies, driving customer engagement and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General merchandise manager
Target
Fort Myers, Florida
10.2022 - Current
- Managed daily inventory checks to ensure product availability and organization.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Supported team meetings by sharing insights on sales trends and inventory needs.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Oversaw unloading operations to ensure timely and efficient cargo handling.
- Monitored inventory levels during unloading to assist with stock management.
- Implemented best practices for safe handling of merchandise and materials.
- Supervised unloading of incoming shipments and ensured accuracy of product quantities.
- Planned daily work assignments for employees based on workload requirements.
Service and Engagement Manager
Target
Fort Myers, FL
10.2021 - 10.2022
- Led team meetings to discuss project updates and address client concerns.
- Implemented promotional campaigns designed to drive sales growth within the store.
- Managed daily operations to ensure exceptional guest experiences.
- Resolved guest complaints promptly and effectively while maintaining professionalism.
- Conducted regular staff meetings to communicate policy updates and expectations.
- Prepared weekly schedules for all guest service personnel.
Education
High School Diploma -
Hialeah Miami Lakes Senior High
Miami, FL05-2009
Skills
- Inventory management
- Visual merchandising
- Staff scheduling
- Cash handling
- Merchandising techniques
- Customer relationship management
- Sales strategy development
- Store operations oversight
- Problem solving
- Team leadership
- Conflict resolution
- Effective communication
- Performance management
- Data analysis
- Profit maximization
- Team training and development
- Department performance
- Demand planning
- Store layout
- Pricing strategy
- Promotional planning
- Order fulfillment
- Guest experience support
- Seasonal product promotion
- Shipment processing
- Inventory control
- Sales analysis
- Merchandise presentation
- Stockroom organization
- Fixture updates
- Store layout optimization
- Goal setting
Accomplishments
- I am an award winning Manager, being awarded the 2022 in store Manager of the year and 2025 march manager of the district.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
sign language
Limited
Certification
- Electric machinery trained and licensed
- FL State Food safety certified
References
References available upon request.
Timeline
General merchandise manager
Target
10.2022 - Current
Service and Engagement Manager
Target
10.2021 - 10.2022
High School Diploma -
Hialeah Miami Lakes Senior High