Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Shift Supervisor
1 Year 2 Months
CVS Pharmacy | 06.2025 - Current
Supervised daily operations.
Coached Associate team in achieving daily goals and task delegation.
Trained new staff on customer service standards and pharmacy protocols.
Collaborated with management to develop strategies for increasing sales and customer loyalty.
Completed store opening and closing procedures and balanced tills.
Oversaw daily shipment processes and vendor coordination.
Managed vendor partnerships to streamline logistics operations.
Assistant Store Manager (Operations DOR)
3 Years 7 Months
Vans | 08.2021 - 03.2025
Promoted after 6 months based on performance and leadership in inventory accuracy and team development.
Managed daily store operations, mentored team of 25+, and executed payroll, scheduling, and compliance to uphold operational standards.
Developed and implemented daily business trackers and KPI accountability tools to align staff performance with store goals.
Assisted neighboring district store during inventory week by leading inventory prep, training staff on operations best practices, and ensuring accurate stockroom procedures.
Back of House & Inventory Coordinator
Kinton Ramen | 01.2022 - 01.2022
Received and offloaded weekly food deliveries, ensuring accuracy by cross-checking with inventory records.
Maintained cleanliness in BOH area, upholding food safety standards to ensure compliance.
Communicated stock needs and shortages to upper management, facilitating timely replenishment.
Prepared menu items according to standardized recipes and presentation guidelines.
Collaborated with team members to streamline food preparation processes and enhance service quality.
Full-Time Stock Supervisor
6 Months
Vans | 02.2021 - 08.2021
Promoted from Stock Supervisor after being recruited for Assistant Manager, recognized for retail leadership and potential.
Managed back-of-house operations, ensuring efficient shipment processing, organized stockroom, and accurate inventory tracking.
Assisted store team with customer service, merchandising, and operations.
Delivery Driver
2 Years
RoadRunner | 01.2020 - 01.2022
Managed delivery schedules to ensure timely arrival at multiple locations daily.
Delivered packages efficiently while adhering to safety protocols and traffic regulations.
Loaded truck and properly secured items to prevent damage for deliveries.
Communicated effectively with customers to address inquiries and resolve issues promptly.
Assistant Store Manager
8 Years
Hot Topic | 01.2013 - 01.2021
Started as a seasonal associate, promoted to Keyholder, then Assistant Manager in 2015.
Managed scheduling, shift coverage, opening/closing routines, and daily operations to ensure smooth store functionality.
Mentored and trained staff on company policy, sales techniques, and product knowledge.
Tracked sales trends and class performance to help optimize floor layouts and meet KPIs.
Analyzed sales trends and class performance to optimize floor layouts and align with KPIs.
Collaborated with district leaders to execute seasonal and promotional strategies, enhancing store performance.
Kitchen Support
1 Year
Fireside Bar & Grill | 01.2013 - 01.2014
Prepared ingredients and maintained kitchen sanitation to ensure a clean and safe cooking environment.
Unloaded and rotated food deliveries to optimize freshness and reduce waste.
Labeled and organized stockroom inventory following safety guidelines to facilitate easy access and compliance.
Maintained cleanliness and organization of kitchen workstations and equipment.
Collaborated with kitchen staff to streamline food preparation processes.
Prepared meals efficiently under time constraints for timely service during peak hours.
Sales Representative
Cutco | 01.2012 - 01.2012
Delivered personalized product presentations and demonstrations in customer homes.
Learned fundamentals of customer service, product education, and time management.
Education
High School Diploma
North Rockland Highschool | 2016
Skills
Retail Operations Management
Staff training
Workforce management
Payroll management
Inventory & Stock Control
New Hire Onboarding
Loss Prevention Compliance
Microsoft Excel
Word
Outlook
Conflict resolution
Team Development & Team mentoring
Data analysis
Research
Lab safety
Handling of hazardous materials.
Lab protocol organization
light and stereo microscopy
Species identification.
Certification
Mercy University Stem Peer Mentorship 2026-
Demonstration of leadership qualities through support and guidance of the research participants, and collaboration with the research team and faculty mentor to support research project goals.
OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro TelecommunicationsOPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro Telecommunications