SHAWN JAY HINKLE
Caledonia,WI
Summary
Skilled professional with extensive Management experience and proven track record in driving revenue growth and fostering strong team member and customer relationships. Strong focus on team collaboration, adapting to changing needs, and achieving results. Expertise in operations, sales strategies, and lead generation. Known for reliability, effective communication, and leadership abilities looking to grow and gain and utilize new skills.
Overview
22
22
years of professional experience
Work History
Operations Manager
Wisconsin Industrial Supply Co
Franksville, WI
07.2007 - Current
- Direct Inside Sales and Shipping & Receiving teams to maintain coordinated daily operations.
- Coach, train, motivate, and direct Inside Sales and Shipping and Receiving operations using hands-on approach.
- Coordinate sales projects to meet deadlines
- Lead Inside Sales and Shipping & Receiving team to exceed revenue targets through strategic planning and execution.
- Develope training programs for new team members, enhancing product knowledge and customer engagement.
- Foster strong relationships with key clients, resulting in increased customer loyalty and retention rates.
- Streamline operations through process optimization and resource allocation.
- Lead cross-functional teams to enhance productivity and operational efficiency.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Train and guide team members to maintain high productivity and performance metrics.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Midas Automotive Inc
Racine, WI
03.2005 - 07.2007
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Developed training programs for staff, enhancing skill sets and operational efficiency.
- Analyzed operational workflows to identify areas for process improvement and increased productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
High School Diploma W/ College Credits - Automotive Technology
Gateway Technical College
Racine, WISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Executing tasks with precision through meticulous attention to detail
Implementing effective time management strategies to optimize productivity
Administering typing and word processing duties, enhancing office efficiency
Demonstrating mechanical aptitude to troubleshoot and maintain equipment
Exhibiting leadership and management capabilities to drive team performance
Acquiring foundational knowledge of warehouse operations and equipment through relevant experience
Personal Information
- OPERATIONS MANAGER / GENERAL MANAGER
Timeline
Operations Manager
Wisconsin Industrial Supply Co
07.2007 - Current
Operations Manager
Midas Automotive Inc
03.2005 - 07.2007
High School Diploma W/ College Credits - Automotive Technology
Gateway Technical College