Shawn Jordan
Ft. Collins,CO
Summary
Detail-oriented Medical Receptionist with 8-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
Mountain Sleep Diagnostics
Brighton, Colorado
08.2025 - Current
- Managed patient registrations and verified insurance information efficiently.
- Assisted patients with scheduling appointments and navigating services.
- Communicated with medical staff to ensure smooth patient flow.
- Maintained electronic health records with attention to detail and accuracy.
- Provided exceptional customer service to resolve patient inquiries effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Medical Scheduler/Referral Specialist
Centers for Gastroenterology
Ft. Collins, CO
08.2022 - Current
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
- Instructed patients regarding how to prepare for appointments.
- Coordinated appointments with customers and staff members according to availability.
- Adjusted appointments according to priority and tracked appointment durations.
- Answered phone calls and took messages for staff members.
- Filed appointment documents and organized clerical supplies.
- Updated patient information in databases and adhered to confidentiality requirements.
- Prevented double bookings and set aside appropriate time in between appointments.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Routed calls and correspondence to appropriate medical staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated patient referrals to specialists and ensured timely appointment scheduling.
- Maintained up-to-date knowledge of insurance policies and referral requirements.
- Communicated effectively with patients regarding referral processes and follow-ups.
- Collaborated with healthcare providers to streamline referral workflows and processes.
- Utilized electronic health record systems to track referral statuses and patient interactions.
- Assisted in training new staff on referral procedures and system usage.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
- Coordinated referral orders for patients of provider.
- Maintained databases of active referrals and tracked progress of each case until completion.
Medical Receptionist
Dr. Mark Scott Chiropractor
Ft. Collins, CO
08.2020 - 07.2023
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Followed infection control procedures to protect patients
- Entered insurance, demographics and health history into patient database.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Gathered, transcribed and typed medical information into charts.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Night Crew Manager
Overland Foods
Laporte, CO
10.2019 - 03.2020
- Upheld company standards and compliance requirements for operations.
- Trained and supervised staff members.
- Mentored and supported new employees to maximize team performance.
- Oversaw 5 staff and maximized productivity to consistently achieve standards and regularly exceed quotas.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Nightly reconciling cashiers drawers and balancing daily books
Clerk
Santa Fe Craftsman
Ft.Collins, CO
07.2018 - 10.2019
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Homeschool Teacher
Home
Ft. Collins, CO
10.1998 - 06.2018
- Managed simultaneous needs of 2 children with organized schedules.
- Developed lesson plans based on student strengths and weaknesses.
- Observed students for specific learning styles and planned activities to maximize learning.
- Planned and implemented lessons using variety of teaching strategies to meet diverse student needs.
- Used videos, lectures and moderated discussions to engage students during class.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Skills
- Epic Systems
- Data Entry Software
- Telephone Etiquette
- Critical Thinking
- Time Management
- Medical Recordkeeping
- Payment Scheduling and Collection
- Front Desk Operations
- Records Maintenance
- Customer Service
- Relationship Building
- Calendar and Appointment Management
- Cash Handling
- Payment Plan Options
- Appointment Scheduling
- Microsoft Systems Software
- HIPAA Compliance
- Decision Making
Timeline
Patient Access Representative
Mountain Sleep Diagnostics
08.2025 - Current
Medical Scheduler/Referral Specialist
Centers for Gastroenterology
08.2022 - Current
Medical Receptionist
Dr. Mark Scott Chiropractor
08.2020 - 07.2023
Night Crew Manager
Overland Foods
10.2019 - 03.2020
Clerk
Santa Fe Craftsman
07.2018 - 10.2019
Homeschool Teacher
Home
10.1998 - 06.2018