Shawn Kil
Chantilly,Virginia
Summary
Adept at managing high-pressure situations and enhancing customer satisfaction, I leveraged my multitasking proficiency and team collaboration skills at Taeho Kil to significantly improve guest experience. Specializing in customer service and effective time management, I adeptly handled large parties and unexpected events, ensuring seamless operations and positive outcomes.
Overview
2
2
years of professional experience
Work History
Host
Kobe Bonsai
06.2018 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
John Champe High School
Aldie, VA06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Telephone reception
Additional Information
I have also been managing the Girl's Varsity Volleyball throughout my year's in high school from freshman year to present day. I have been lead manager since junior year in 2023 and will also be taking that position again in 2024.
Timeline
Host
Kobe Bonsai
06.2018 - 03.2020
High School Diploma -
John Champe High School