Shawn Lefthand
Cottonwood,AZ
Summary
Seasoned professional with a proven track record in customer service and cash handling, notably at Chevron. Excelled in complaint resolution and stock management, enhancing customer satisfaction and operational efficiency. Demonstrates assertiveness and a courteous demeanor, adept at driving product and service solutions. Achieved significant improvements in customer service processes, underscoring a commitment to excellence and innovation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chevron
Flagstaff, AZ
09.2022 - 08.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Cashier
Speedway Gas Station
Flagstaff, AZ
06.2019 - 08.2022
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Fry Cook
Jack in the Box
Flagstaff, AZ
04.2017 - 03.2019
- Kept stations stocked and ready for use to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Cooked menu items based on customer orders.
- Used grills, deep fryers and griddles to cook food.
- Verified that prepared food met all standards for quality and quantity.
- Labeled and dated food products for safety.
- Washed and cut ingredients for quick meal assembly.
- Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
- Adhered to company policies regarding proper food storage, labeling and rotation of stock.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ07-2012
Skills
- Scheduling
- Account updating
- Complaint resolution
- Travel planning
- Tactful and diplomatic
- Stock management
- Key holder experience
- Assertiveness
- Product and service solutions
- Courteous demeanor
- Follow-up skills
- Dispute resolution
Accomplishments
- Native American Club Treasurer
- Top 3% of Graduation Class
Timeline
Customer Service Representative
Chevron
09.2022 - 08.2024
Customer Service Cashier
Speedway Gas Station
06.2019 - 08.2022
Fry Cook
Jack in the Box
04.2017 - 03.2019
High School Diploma -
Coconino High School
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