Shawn Lowe
Blackey,KY
Summary
Seasoned professional possessing extensive retail and multi-unit management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Proficient multi-unit manager offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by onboarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches. Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base. Ambitious District Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Overview
17
17
years of professional experience
Work History
Business Development
Kentucky Oil and Refinery
Betsy Layne, KY
09.2023 - 01.2025
- Currently prospecting for new business in the tri states area with Oil, Lubes and Fuel
- Generated reports on sales activities including new business development efforts.
- Identified opportunities for new business development initiatives.
- Conducted market research to identify new opportunities for business development.
- Coordinated efforts between government agencies responsible for small business development initiatives.
District Manager
Taco Bell
Whitesburg, KY
01.2016 - 09.2023
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Rotated merchandise and displays to feature new products and promotions
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Created work schedules according to sales volume and number of employees
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Collaborated with management to build and implement effective, modern employment policies
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws
- Facilitated year-end reviews and team strength presentations with human resources partners
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Maximize profits for 10 plus locations under my leadership
- Conducted one on ones and store performance plans
- Maintained current understanding of state and federal policies such as EEO and ADA
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
Direct Support Professional
Mending Hearts LLC
Hazard, KY
01.2015 - 01.2016
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements
- Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection
- Consulted with different healthcare disciplines to offer important mental health support
- Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups
- Administered medication as directed by physician
- Completed entries in logbooks, journals and care plans to document accurately report patient progress
- Transported individuals to medical appointments and other errands
- Maintained clean, safe and well-organized patient environment
- Worked to improve and enhance patient lives through effective and compassionate care
- Monitored progress and documented any patient health status changes to keep healthcare team updated
- Ensured safety and well-being of each patient in alignment with care plan
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records
- Assisted staff members during emergency situations while maintaining professionalism and observational skills
- Assisted in planning and implementing recreational activities for participants.
- Built strong and trusting rapport with clients and loved ones.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Call center agent
Sykes Enterprises
Hazard, KY
01.2013 - 01.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Compiled customer feedback and recommended service delivery improvements to management
- Contributed to company achieving and holding industry-leading customer service ratings
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers on product and service details and information
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated customers how to use company systems, complete forms and obtain desired services
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Responded to customer requests for products, services and company information
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Answered customer questions regarding merchandise and pricing
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Cash Office Associate
Wal-Mart
Hazard, KY
01.2008 - 01.2013
- Verified totals, checked store transfers and assisted with price changes
- Prepared bank deposits and corporate cash shipments
- Trained new employees on proper cash routines, procedures and requirements
- Researched and resolved account discrepancies
- Set up, tested and balanced registers for front-end employees
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Created detailed expense reports and requests for capital expenditures
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Coached new employees on administrative procedures, company policies and performance standards
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed research to collect and record data
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
Education
Associate applied science - Business management
Hazard Community College
Hazard, KY01-2021
High school diploma -
Fleming Neon Highschool
Neon, Kentucky06.2006
Skills
- Maximizing profitability
- Team leadership and coaching
- Relationship building and management
- Order management
- Goal-oriented
- Database management
- Detail-oriented
- Strategic thinker
- Customer relations
- POS systems
- Staff management
- Merchandising expertise
- Opening and closing procedures
- Customer-oriented
- Vendor management
- Kentucky laws and regulatory compliance
- Training and development
- Financial operations management
- Sale expertise
- Product and service sales
- Merchandising
- Mathematical aptitude
- Bank deposit procedures
- Accurate money handling
- Excellent customer service skills
- Goals and performance
- Systems and software programs
- Order processing
- Staff training and development
- Operations
- Personnel development
- Store displays
- Business development mindset
- Strategic business development
- Staff development plans
References
Available Upon Request
References
References available upon request.
Timeline
Business Development
Kentucky Oil and Refinery
09.2023 - 01.2025
District Manager
Taco Bell
01.2016 - 09.2023
Direct Support Professional
Mending Hearts LLC
01.2015 - 01.2016
Call center agent
Sykes Enterprises
01.2013 - 01.2015
Cash Office Associate
Wal-Mart
01.2008 - 01.2013
Associate applied science - Business management
Hazard Community College
High school diploma -
Fleming Neon Highschool
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