Shawn Maple
El Mirage,AZ
Summary
Detail-oriented Broadband Technician with a proven history of delivering excellent customer service and broadband installation support. Trained in network troubleshooting and software updates, with knowledge of both high-speed internet and cable servicing. Skilled at customer service with excellent technical support strengths.
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
25
25
years of professional experience
Work History
Broadband Technician
Lumen Technologies
Phoenix, Arizona
11.1999 - 05.2024
- Installed and configured customer modems and routers to ensure compatibility with the broadband service.
- Tested existing hardware for proper operation, identified any issues, and performed necessary repairs or replacements.
- Created network diagrams to document current network configurations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products .
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives .
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Cactus High School
Glendale, AZ01-1989
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Customer rapport
- Cable Management
- Company product expertise
- System Integration
Timeline
Broadband Technician
Lumen Technologies
11.1999 - 05.2024
High School Diploma -
Cactus High School
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges - Glendale Community College
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