Shawn Nelson
Saginaw,MI
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at BlendJet, adept in CRM software and problem-solving. Skilled in active listening and critical thinking, consistently resolving disputes and boosting loyalty. Demonstrated ability to maintain professionalism under pressure, achieving high retention rates and positive client feedback. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BlendJet
08.2022 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Bee Kind Shop
12.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Speedway Gas Station
04.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Construction Worker
Marr Construction
05.2015 - 08.2018
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Education
High School Diploma -
Millington High School
Millington, MI05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Building rapport
- Technical Support
- Dispute Resolution
- CRM Software
Timeline
Customer Service Representative
BlendJet
08.2022 - 06.2024
Customer Service Representative
Bee Kind Shop
12.2020 - 01.2022
Cashier
Speedway Gas Station
04.2019 - 10.2020
Construction Worker
Marr Construction
05.2015 - 08.2018
High School Diploma -
Millington High School
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