Shawn Nolton
Bettendorf,IA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant General Manager
Hawaiian Bros Island Grill
10.2023 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Restaurant Manager
Hawaiian Bros Island Grill
10.2022 - 10.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Lead Operations Manager
Hawaiian Bros Island Grill
02.2021 - 10.2022
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Mentored team members to develop their skills and reach their full potential, boosting overall team performance.
- Championed change management efforts during organizational restructuring to minimize disruption to ongoing operations while maintaining employee morale.
New Restaurant Opener/Crew Trainer
Hawaiian Bros Island Grill
09.2021 - 05.2024
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Implemented feedback from management to continually improve performance in the Opener role over time.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Monitored participant workflow and behaviors throughout training process.
Shift Manager
Hawaiian Bros Island Grill
05.2021 - 09.2021
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Exercised composure under pressure and in escalated customer service scenarios.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Counted registers and cleaned and secured shop at end of shift.
Food Manager
Mission Teens Bible Training Center
11.2019 - 07.2020
- Achieved manager status within 2 months of residency
- Management of daily breakfast, lunch, and dinner menus for 20 people
- Daily inventory of food and supplies
- Training of cooks and Assistant Food Manager.
Education
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NH02.2027
Skills
- Training Management
- Strategic Planning
- Operations Management
- Staff Development
- Customer Relations
- Employee Motivation
- Relationship Building
- Strategic planning skill
- Performance Improvements
- Teamwork and Collaboration
- Decision-Making
- Effective leader
Accomplishments
I helped train crew/management for ten new Hawaiian Bros locations as a NRO Trainer (new restaurant opener). I became upper management in less than a year, salaried in less than two, by my hard work and willingness to learn.
Certification
ServSafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programs401k matchFlexible work hoursTeam Building / Company RetreatsQuote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Assistant General Manager
Hawaiian Bros Island Grill
10.2023 - 05.2024
Restaurant Manager
Hawaiian Bros Island Grill
10.2022 - 10.2023
New Restaurant Opener/Crew Trainer
Hawaiian Bros Island Grill
09.2021 - 05.2024
Shift Manager
Hawaiian Bros Island Grill
05.2021 - 09.2021
Lead Operations Manager
Hawaiian Bros Island Grill
02.2021 - 10.2022
Food Manager
Mission Teens Bible Training Center
11.2019 - 07.2020
No Degree - Business Administration
Southern New Hampshire University
ServSafe
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